Newcastle (NCL)
Managed by LNER
Station facilities
-
Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
-
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) -
ATM machine
ATM machine In the Main Square next to Boots
-
Toilets
Toilets The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Newcastle
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
- Storage spaces
- 122
-
28 stands accommodating 56 cycles
- Storage CCTV
- Yes
- Car Park
- Long Stay Car Park
- Operator
- London North Eastern Railway
- Address
-
-
-
- Opening hours
-
Monday - Sunday 04:00 - 23:00
- Number of spaces
- 454 with 17 accessible spaces available
- Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £17.50
- Off peak rate
- £7.00
- Saturday rate
- £7.00
- Sunday rate
- £7.00
- Weekly rate
- £70.00
- Annual rate
- £1925.00
-
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- CCTV Coverage
- Yes
- Car Park
- Short stay
- Operator
- London North Eastern Railway
- Address
-
Entrance is at west side of Station Portico
Follow the Signs to the entrance via Bewick Street
- Opening hours
- Number of spaces
- 27 with 3 accessible spaces available
-
The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
-
Short Stay Car Park, first twenty minutes free of charge.
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
- Impaired mobility set down / pick up points available
- Yes
- Metro
-
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
- Airport
-
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
- Port
-
Bus to DFDS ferry terminal departs from the end of the short stay car park.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 19:00
Saturday 07:00 - 19:00
Sunday 07:30 - 19:00
- Location
-
Adjacent to Platform 12
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Accessible machine are located on the main concourse
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Penalty fares
- Penalty fares apply for Northern TransPennine Express
Staffing and general services
- Information available from staff
- Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 06:00 - 19:00
Saturday 07:00 - 19:00
Sunday 07:30 - 19:00
Information available from Travel Centre at these times .
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
- Lost Property
- Yes
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:15 - 21:00
- 01163663587
- Customer Services
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail Replacement Coaches leave from the front of the station.
Facilities
- ATM Machine
- Yes
-
In the Main Square next to Boots
- First class Lounge
- Yes
-
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Any First Class ticket valid on LNER EG not XC Only or TPE only
Restricted tickets
- All First Class tickets valid only on other train operator
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Refreshments are currently suspended
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
-
Sunday 09:00 - 20:00
Monday - Friday 06:15 - 20:00
Saturday 06:15 - 17:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Platform 3
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Newcastle station
- Refreshment facilities
- Yes
- Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
-
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
- Waiting rooms opening hours
-
Monday - Friday 04:00 - 21:00
Saturday 04:00 - 21:00
Sunday 07:00 - 21:00
Accessibility and mobility access
- Helpline Contact
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Staff help available opening times
-
Monday - Friday 04:00 - 00:15
Saturday 04:00 - 23:30
Sunday 07:00 - 00:15
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 04:30 - 02:00
Find another station
You are here:
- Home
- Stations & On Train
- Newcastle
