Newcastle (NCL)
Managed by LNER
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
Newcastle
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
- Storage spaces
- 122
-
28 stands accommodating 56 cycles
- Storage CCTV
- Yes
- Car Park
- Long Stay Car Park
- Operator
- London North Eastern Railway
- Address
-
-
-
- Note
-
For a map of how to get to the car park, please click here.
- Opening hours
-
Monday - Sunday 04:00 - 23:00
- Number of spaces
- 454 with 17 accessible spaces available
- Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £17.00
- Off peak rate
- £5.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Weekly rate
- £75.00
- Monthly rate
- £277.00
- 3 Monthly rate
- £712.00
- Annual rate
- £2130.00
- Friday - Monday long weekend parking - £12.00, purchase tickets on the day.
- CCTV Coverage
- Yes
- Car Park
- Short stay
- Operator
- London North Eastern Railway
- Address
-
Entrance is at west side of Station Portico
Follow the Signs to the entrance via Bewick Street
- Opening hours
- Number of spaces
- 27 with 3 accessible spaces available
-
The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
-
Short Stay Car Park, first twenty minutes free of charge.
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
- Impaired mobility set down / pick up points available
- Yes
- Metro
-
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
- Airport
-
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
- Port
-
Bus to DFDS ferry terminal departs from the end of the short stay car park.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20
Advance tickets, reservations and Railcards are only available during the following hours: Monday - Friday 08:00 - 1900 Saturday 08:00 - 19:00 Sunday 09:45 - 19:00
- Location
-
Adjacent to Platform 12
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Accessible machine are located on the main concourse
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20
Information available from Travel Centre at these times .
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
- Lost Property
- Yes
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:15 - 21:00
- 01163663587
- Customer Services
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail Replacement Coaches leave from the front of the station.
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
-
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the London North Eastern Railway route
- London North Eastern Railway First Advance (routed LNER /LNER & connections)
- London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
- Inclusive Tour Tickets (Superbreaks etc)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
-
Monday - Friday 06:15 - 21:00
Saturday 06:15 - 17:00
Sunday 10:00 - 21:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Platform 3
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Newcastle station
- Refreshment facilities
- Yes
- Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
-
Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
-
Monday - Friday 04:00 - 21:00
Saturday 04:00 - 21:00
Sunday 07:00 - 21:00
Closed until further notice
Accessibility and mobility access
- Staff help available
- Yes
-
Assistance meeting point is Customer Information Point in main concourse
- Staff help available opening times
-
Monday - Friday 04:00 - 00:15
Saturday 04:00 - 23:30
Sunday 07:00 - 00:15
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 04:30 - 02:00
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