Last updated:Today at 10:45
Train companies affected:South Western Railway
Newcastle-upon-Tyne station, Neville Street, Newcastle-upon-Tyne, Tyne & Wear, NE1 5DL
Adjacent to Platform 12
Yes
Yes
Accessible machine are located on the main concourse
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Yes
Yes
Yes
Information available from Travel Centre at these times .
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Yes
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
No
Yes
Yes
Some step-free access to all platforms - please check details.
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Yes
Yes
Accessible machine are located on the main concourse
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Yes
Yes
Yes
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Yes
Yes
Platform 3
Yes
Yes
No
Yes
Newcastle Car Park 1
17 spaces
Newcastle Car Park 2
3 spaces
Newcastle Car Park 1
Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Newcastle Car Park 2
The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
Newcastle Car Park 1
Newcastle Car Park 2
Short Stay Car Park, first twenty minutes free of charge.
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Yes
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Yes
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Yes
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Any First Class ticket valid on LNER EG not XC Only or TPE only
Restricted tickets
All First Class tickets valid only on other train operator
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Refreshments are currently suspended
Wi-Fi
Yes
Showers
No
London North Eastern Railway
454 spaces
17 spaces
Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Yes
Yes
Yes
Parking charges apply
Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
London North Eastern Railway
27 spaces
3 spaces
The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
Yes
Yes
Parking charges apply
Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
Yes
In the Main Square next to Boots
Yes
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Yes
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Yes
Yes
Platform 3
Yes
Outside the station
122 spaces
28 stands accommodating 56 cycles
Stands
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Yes
Yes
There are no cycle hire facilities at this station
Rail Replacement Coaches leave from the front of the station.
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Information to plan your onward journey is available in a printable format here
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
Bus to DFDS ferry terminal departs from the end of the short stay car park.