Last updated:Today at 10:45
Train companies affected:South Western Railway
Newcastle (NCL)
Newcastle-upon-Tyne station, Neville Street, Newcastle-upon-Tyne, Tyne & Wear, NE1 5DL
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 19:00
- Opening Hours Saturday: 07:00 - 19:00
- Opening Hours Sunday: 07:30 - 19:00
Location
Adjacent to Platform 12
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible machine are located on the main concourse
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 19:00
- Information Services Opening Times Saturday: 07:00 - 19:00
- Information Services Opening Times Sunday: 07:30 - 19:00
Information available from Travel Centre at these times .
Staff Help Available
- Staff Help Available Monday to Friday: 04:00 - 00:15
- Staff Help Available Saturday: 04:00 - 23:30
- Staff Help Available Sunday: 07:00 - 00:15
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
Yes
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Saturday: 06:15 - 21:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible machine are located on the main concourse
Height adjusted ticket office counter
Yes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Waiting rooms
- Waiting rooms Monday to Friday: 04:00 - 21:00
- Waiting rooms Saturday: 04:00 - 21:00
- Waiting rooms Sunday: 07:00 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating area
Yes
Accessible public telephones
Yes
Platform 3
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Newcastle Car Park 1
17 spaces
Newcastle Car Park 2
3 spaces
Newcastle Car Park 1
Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Newcastle Car Park 2
The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
Accessible car park equipment
Newcastle Car Park 1
Newcastle Car Park 2
Short Stay Car Park, first twenty minutes free of charge.
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:00 - 00:15
- Staff help available Saturday: 04:00 - 23:30
- Staff help available Sunday: 07:00 - 00:15
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
Yes
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 04:00 - 21:00
- Waiting Rooms Saturday: 04:00 - 21:00
- Waiting Rooms Sunday: 07:00 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating Area
Yes
First Class Lounge
- First Class Lounge Sunday: 09:00 - 20:00
- First Class Lounge Monday to Friday: 06:15 - 20:00
- First Class Lounge Saturday: 06:15 - 17:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Any First Class ticket valid on LNER EG not XC Only or TPE only
Restricted tickets
All First Class tickets valid only on other train operator
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Refreshments are currently suspended
Wi-Fi
Yes
Showers
No
Long Stay Car Park
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability Monday to Sunday: 04:00 - 23:00
Spaces
454 spaces
Accessible spaces
17 spaces
Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £8.00
- Rate per day £19.50
- Rate on Saturday £8.00
- Rate on Sunday £8.00
- Rate per week £78.00
- Rate per month £253.50
- Rate per year £2145.00
Notes
Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Short stay
Operator
London North Eastern Railway
- Entrance is at west side of Station
- Follow the Signs to the entrance vi
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Spaces
27 spaces
Accessible spaces
3 spaces
The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £3.50
Notes
Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
ATM
Yes
In the Main Square next to Boots
Refreshment Facilities
Yes
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Shops
Yes
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Pay Phones
Yes
Accessible Public Telephones
Yes
Platform 3
Post Boxes
Yes
Outside the station
Bicycle Storage
Spaces
122 spaces
28 stands accommodating 56 cycles
Type of Storage
Stands
Location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement Coaches leave from the front of the station.
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Information to plan your onward journey is available in a printable format here
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
Bus to DFDS ferry terminal departs from the end of the short stay car park.
