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Last updated:Yesterday at 17:58
Train companies affected:National Rail

Newcastle (NCL)

Newcastle-upon-Tyne station, Neville Street, Newcastle-upon-Tyne, Tyne & Wear, NE1 5DL

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:00
  • Opening Hours Saturday: 07:00 - 19:00
  • Opening Hours Sunday: 07:30 - 19:00
Location

Adjacent to Platform 12

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Accessible machine are located on the main concourse

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 19:00
  • Information Services Opening Times Saturday: 07:00 - 19:00
  • Information Services Opening Times Sunday: 07:30 - 19:00

Information available from Travel Centre at these times .

Staff Help Available

  • Staff Help Available Monday to Friday: 04:00 - 00:15
  • Staff Help Available Saturday: 04:00 - 23:30
  • Staff Help Available Sunday: 07:00 - 00:15

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

Yes

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Saturday: 06:15 - 21:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Accessible machine are located on the main concourse

Height adjusted ticket office counter

Yes

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

Waiting rooms
  • Waiting rooms Monday to Friday: 04:00 - 21:00
  • Waiting rooms Saturday: 04:00 - 21:00
  • Waiting rooms Sunday: 07:00 - 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating area

Yes

Accessible public telephones

Yes

Platform 3

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Newcastle Car Park 1

17 spaces

Newcastle Car Park 2

3 spaces

Newcastle Car Park 1 

Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.

Newcastle Car Park 2 

The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces

Accessible car park equipment

Newcastle Car Park 1

Newcastle Car Park 2 

Short Stay Car Park, first twenty minutes free of charge.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 04:00 - 00:15
  • Staff help available Saturday: 04:00 - 23:30
  • Staff help available Sunday: 07:00 - 00:15

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

Yes

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 04:00 - 21:00
  • Waiting Rooms Saturday: 04:00 - 21:00
  • Waiting Rooms Sunday: 07:00 - 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating Area

Yes

First Class Lounge

  • First Class Lounge Sunday: 09:00 - 20:00
  • First Class Lounge Monday to Friday: 06:15 - 20:00
  • First Class Lounge Saturday: 06:15 - 17:00

Located

South end of Platform 3

Opening hours

Monday - Friday 06:15 - 20:00
Saturday 06:15 - 17:00
Sunday 09:00 - 20:00

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train

  • Any First Class Open ticket valid for travel on the LNER route

  • LNER First Advance (routed LNER/LNER & connections)

  • LNER First Class Reader Offer (routed LNER/LNER & connections)

  • LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)

  • Inclusive Tour Tickets

  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

Long Stay Car Park

Car Parking Availability
  • Car Parking Availability Monday to Sunday: 04:00 - 23:00
Spaces

454 spaces

Accessible spaces

17 spaces

Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £8.00
  • Rate per day £20.00
  • Rate on Saturday £8.00
  • Rate on Sunday £8.00
  • Rate per week £78.00
  • Rate per month £253.50
  • Rate per year £2145.00
Notes

Short Stay 30-60 mins £3.50

Short Stay 61-120 mins - £6.50

Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.

Simply purchase your ticket at the car park on the day.

Short stay

Operator

London North Eastern Railway

Spaces

27 spaces

Accessible spaces

3 spaces

The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £3.50
Notes

Short stay 21-60 mins - £3.50

Short stay 61-120 mins - £6.50

ATM

Yes

In the Main Square next to Boots

Refreshment Facilities

Yes

Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

Shops

Yes

 WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

Pay Phones

Yes

Accessible Public Telephones

Yes

Platform 3

Post Boxes

Yes

Outside the station

Bicycle Storage

Spaces

122 spaces

28 stands accommodating 56 cycles

Type of Storage

Stands

Location

Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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