Newcastle (NCL)

Managed by LNER 

 
Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL
 

Station facilities

  • Station seating facilities

    Station seating facilities

    This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

  • ATM machine

    ATM machine

  • Toilets

    Toilets The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note Outside the station

  • Tourist information office

  • Shops

    Shops

    Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
 
 

Newcastle

Stations made easy

Route planning around the station including maps and platforms

Show [NCL] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Storage spaces
122

28 stands accommodating 56 cycles

Storage CCTV
Yes
Car Park
Long Stay Car Park
Operator
London North Eastern Railway
Address
-
-
Note

For a map of how to get to the car park, please click here.

Opening hours
Monday - Sunday 04:00 - 23:00
Number of spaces
454  with 17 accessible spaces available
Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00. 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£17.00
Off peak rate
£5.00
Saturday rate
£5.00
Sunday rate
£5.00
Weekly rate
£75.00
Monthly rate
£277.00
3 Monthly rate
£712.00
Annual rate
£2130.00
Friday - Monday long weekend parking - £12.00, purchase tickets on the day.
CCTV Coverage
Yes
Car Park
Short stay
Operator
London North Eastern Railway
Address
Entrance is at west side of Station Portico
Follow the Signs to the entrance via Bewick Street
Opening hours
Number of spaces
27  with 3 accessible spaces available

The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces 

 

Short Stay Car Park, first twenty minutes free of charge.

Free of charge
No
Hourly rate
£2.00
CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Impaired mobility set down / pick up points available
Yes
Metro

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

 

Airport

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

 

Port

Bus to DFDS ferry terminal departs from the end of the short stay car park.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20

Advance tickets, reservations and Railcards are only available during the following hours: Monday - Friday 08:00 - 1900 Saturday 08:00 - 19:00 Sunday 09:45 - 19:00

Location

Adjacent to Platform 12

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Accessible machine are located on the main concourse 

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes
Penalty fares
Penalty fares apply for TransPennine Express 

Staffing and general services

 
Information available from staff
Yes - from information point,Yes - from ticket office 
Information services - opening times
Monday - Friday 05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20

Information available from Travel Centre at these times .

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Lost Property
Yes
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:15 - 21:00
01163663587
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Ticket gates
Yes

This station has Secure Station Accreditation

CCTV
Yes
Location for Rail Replacement Services

Rail Replacement Coaches leave from the front of the station.

Facilities

 
ATM Machine
Yes
First class Lounge
Yes

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  • Any First Class Open ticket valid for travel on the London North Eastern Railway route
  • London North Eastern Railway First Advance (routed LNER /LNER & connections)
  • London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
  • Inclusive Tour Tickets (Superbreaks etc)
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

 

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

First class Lounge opening hours
Monday - Friday 06:15 - 21:00
Saturday 06:15 - 17:00
Sunday 10:00 - 21:00
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Platform 3

Post box
Yes
Outside the station
Public Wi-Fi
Yes
Find WiFi Hotspots around Newcastle station
Refreshment facilities
Yes
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Shops
Yes
Type of shops available

Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.

Toilets
Yes
Toilets Location
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting rooms opening hours
Monday - Friday 04:00 - 21:00
Saturday 04:00 - 21:00
Sunday 07:00 - 21:00

Closed until further notice

Accessibility and mobility access

 
Staff help available
Yes

Assistance meeting point is Customer Information Point in main concourse

Staff help available opening times
Monday - Friday 04:00 - 00:15
Saturday 04:00 - 23:30
Sunday 07:00 - 00:15
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Sunday 04:30 - 02:00

Station Map

 
Station plan

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