New Southgate (NSG)

New Southgate station
Station Road
New Southgate
Greater London
N11 1QH

Station facilities

Route planning around the station including maps and platforms

YES
Storage location: Main entrance
Storage spaces: 10
Storage CCTV: Yes
Car Park: Station Car Park
Operator: APCOA Parking UK
Opening hours: Monday - Sunday 24 Hours a Day
Number of spaces: 8 with 1 accessible spaces available; Accessible spaces may be used, free of charge, by Blue Badge holders. Please ensure you display the full blue badge pack. Penalty notices will be issued without a valid badge pack on display.
Free of charge: No
Daily rate: £3.30
Saturday rate: £2.70
Sunday rate: £2.70
Weekly rate: £13.80
Monthly rate: £51.50
3 Monthly rate: £142.80
Annual rate: £450.50
CCTV Coverage: No
Onward travel information: Information to plan your onward journey is available in a printable format can be found here
Taxi: NO
Impaired mobility set down / pick up points available: Yes

Ticket Office: Yes
Opening hours: Monday - Friday 06:30 - 11:30
Saturday - Sunday Closed
Height adjusted ticket office counter: Height adjusted ticket counter is not available at this station
Induction loop: This office has an induction loop
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Collection of pre-purchased tickets: Yes, from ticket machine
Oystercards
Get Oyster cards here: No
Top-up Oyster pay as you go here: Yes, at ticket machine
Use Oyster Pay as you go here: Yes; Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued: Yes
Smartcards top-up
Smartcards validators: Yes; For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
Penalty fares: Penalty fares apply for Great Northern Thameslink
London fare zone: Zone 4

Information available from staff
Information services - opening times: Monday - Friday 06:05 - 14:35
Saturday - Sunday Closed
Passenger Information Systems: Departure screens, Announcements
Customer help points: Yes
Lost Property: Yes; Please visit www.greatnorthernrail.com/lostproperty and use the webform to register a lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.; Monday - Sunday 24 Hours a Day; greatnorthernrail.com/lostproperty
CCTV: Yes
Location for Rail Replacement Services: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Helpline Contact: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018
Assisted travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline opening hours: Monday - Sunday 24 Hours a Day

The assisted helpline is not available on Christmas Day.
Staff help available: Yes; There is no ramp available to provide level access between train and platform at this station
Staff help available opening times: Monday - Friday 06:05 - 14:35
Saturday - Sunday Closed
Ramp for train access: No
Step free access coverage: No
Step free access note: This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is opposite the ticket office.

This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Wheelchairs available: No