New Cross Gate (NXG)

Managed by London Overground 

 
New Cross Gate station
New Cross Road
New Cross
Greater London
SE14 6AR
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee shop

  • ATM machine

  • Toilets

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

New Cross Gate

Stations made easy

Route planning around the station including maps and platforms

Show [NXG] route

 

Station Message: Alert!

The lifts are out of order between platform 5 and the overbridge at New Cross Gate station.

Additional Information:
This affects Southern services towards London Bridge and London Overground services towards Dalston Junction and Highbury & Islington. Please speak to station staff for further assistance.

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station 

Getting to and from the station

 
Car Park
No
Taxi

Information on taxis from this station is available at www.traintaxi.co.uk

Accessible taxis

www.traintaxi.co.uk.

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:55 - 20:30
Saturday 06:10 - 20:30
Sunday 06:55 - 21:10
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
Penalty fares
Penalty fares apply for London Overground Southern 
London fare zone
Zone 2

Staffing and general services

 
Information available from staff
 
Information services - opening times
Sunday 06:30 - 00:34
Saturday 05:00 - 01:00
Monday - Friday 05:00 - 01:00

Customer service staff are available from first train until last, 7 days a week

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Customer Services

Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.

Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton

Use bus stop Q in New Cross Road for buses towards London Bridge

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes

Find WiFi Hotspots around New Cross Gate station

Refreshment facilities
Yes
Coffee shop
Shops
Yes
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Friday 05:55 - 20:30
Saturday 06:10 - 20:30
Sunday 06:55 - 21:10
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step-free access to all platforms from concourse. One step from street to Ticket Office only.

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

View larger version
Stations made easy
Show [NXG] route

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