New Cross Gate (NXG)
Managed by London Overground
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
New Cross Gate
Getting to and from the station
- Car Park
No- Taxi
-
Information on taxis from this station is available at www.traintaxi.co.uk
- Accessible taxis
-
www.traintaxi.co.uk.
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:55 - 20:30
Saturday 06:10 - 20:30
Sunday 06:55 - 21:10
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for London Overground Southern
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
- Information services - opening times
-
Sunday 06:30 - 00:34
Saturday 05:00 - 01:00
Monday - Friday 05:00 - 01:00
Customer service staff are available from first train until last, 7 days a week
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Customer Services
-
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton
Use bus stop Q in New Cross Road for buses towards London Bridge
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop
- Shops
- Yes
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:55 - 20:30
Saturday 06:10 - 20:30
Sunday 06:55 - 21:10
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step-free access to all platforms from concourse. One step from street to Ticket Office only.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
Find another station
You are here:
- Home
- Stations & On Train
- New Cross Gate
