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New Cross Gate (NXG)

New Cross Gate station, New Cross Road, New Cross, Greater London, SE14 6AR

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:55 - 20:30
  • Opening Hours Saturday: 06:10 - 20:30
  • Opening Hours Sunday: 06:55 - 21:10
London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Office
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Sunday: 06:30 - 00:34
  • Information Services Opening Times Saturday: 05:00 - 01:00
  • Information Services Opening Times Monday to Friday: 05:00 - 01:00

Customer service staff are available from first train until last, 7 days a week

Staff Help Available

  • Staff Help Available Monday to Friday: 05:55 - 20:30
  • Staff Help Available Saturday: 06:10 - 20:30
  • Staff Help Available Sunday: 06:55 - 21:10

Customer Help Points

Yes

Customer Services Notes

Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.

Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access to all platforms from concourse. One step from street to Ticket Office only.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:55 - 20:30
  • Staff help available Saturday: 06:10 - 20:30
  • Staff help available Sunday: 06:55 - 21:10
Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Refreshment Facilities

Yes

Coffee shop

Shops

Yes

Bicycle Storage

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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