Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
New Cross Gate station, New Cross Road, New Cross, Greater London, SE14 6AR
The lifts are out of order between Platform 1/2 and the Main Entrance at New Cross Gate station.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Zone 2
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Customer service staff are available from first train until last, 7 days a week
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Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
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This station has step-free access to all platforms / the platform.
Step-free access to all platforms from concourse. One step from street to Ticket Office only.
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If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
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Coffee shop
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There are no cycle hire facilities at this station
Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton
Use bus stop Q in New Cross Road for buses towards London Bridge
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com