London Paddington (PAD)
London Paddington station, Praed Street, London, Greater London, W2 1HQ
London Paddington Ticket Office Reduced Opening Hours.
London Paddington ticket office will have the following changes to planned opening hours:
Monday 14th July - Including Saturday 19th July 06:10 - 21:00
Monday 21st July - Including Saturday 26th July 06:10 - 21:00
Sunday 27th July 07:40 - 21:00
Tickets can be bought from the ticket machine or digitally.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 06:10 - 22:15
- Opening Hours,Sunday: 07:00 - 22:15
Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Contactless Pay as you go note
Contactless bank and credit cards and mobile devices can be used to pay for travel between any two stations within the London Zones.
More information on our 'Pay as you go with contactless' page.
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Customer Help Points
Yes
Customer Services Notes
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Left Luggage
Available
Lost Property
- Lost Property,Monday to Friday: 09:00 - 17:00
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.
Ticket barriers and gates
Available
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
Accessible ticket machines
Available
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilets are located on Platforms 1 and 12.
Waiting rooms
- Waiting rooms,Monday to Friday: 07:00 - 22:00
- Waiting rooms,Saturday: 07:00 - 22:00
- Waiting rooms,Sunday: 07:00 - 22:00
Platform 12
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Impaired mobility set down/pick-up point available
Available
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
Impaired mobility set-down/ pick-up point note
This is a pick-up point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is fully covered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Customer Help Points
Yes
Helpline
Available
Help Point location
Help Points are only available in limited locations
Toilets
Available
Accessible toilets are located on Platforms' 1 and 12.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
within the Ladies toilets on Platform 1
within the public toilets on Platform 12.
Accessible Toilets
Available
Accessible toilets are located on Platforms 1 and 12.
Baby Changing
Available
Showers
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 07:00 - 22:00
- Waiting Rooms,Saturday: 07:00 - 22:00
- Waiting Rooms,Sunday: 07:00 - 22:00
Platform 12
Seating Area
Available
First Class Lounge
- First Class Lounge,Monday to Friday: 05:00 - 23:30
- First Class Lounge,Saturday: 05:00 - 21:00
- First Class Lounge,Sunday: 10:00 - 23:30
- First Class Lounge,Public Holidays: 05:00 - 23:30
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
Sheltered waiting area
There is sheltered waiting
ATM
Available
Located on concourse
Refreshment Facilities
Available
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Shops
Available
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Public Telephones
No
There are no cycle storage facilities available at this station
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Maps
London Paddington Station Map
PDF (1.7MB)
(download link)London Paddington (Elizabeth line) station map (street level)
(external link, opens in a new tab)London Paddington (Elizabeth line) station map (platform level)
(external link, opens in a new tab)London Paddington (Elizabeth line) station map (concourse level)
(external link, opens in a new tab)London Paddington (Elizabeth line) station map (Bakerloo line level)
(external link, opens in a new tab)
