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Last updated:Today at 00:46
Train companies affected:South Western Railway

London Paddington (PAD)

London Paddington station, Praed Street, London, Greater London, W2 1HQ

London Paddington ticket office reduced opening hours

The ticket office will have the following changes to planned opening hours:

Sunday 3rd March - 0740-2045

Monday 4th to Saturday 9th March - 0610 to 2100

Tickets can be bought from the ticket machines or digitally.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Saturday: 06:10 - 22:15
  • Opening Hours Sunday: 07:00 - 22:15

Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

Customer Help Points

Yes

Customer Services Notes

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

Ticket barriers and gates

Yes

Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilets are located on Platforms 1 and 12.

Waiting rooms
  • Waiting rooms Monday to Friday: 07:00 - 22:00
  • Waiting rooms Saturday: 07:00 - 22:00
  • Waiting rooms Sunday: 07:00 - 22:00

Platform 12

Seating area

Yes

Accessible public telephones

Yes

Main Concourse

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.

Impaired mobility set down/pick-up point

Yes

There is a staffed drop-off point at the Taxi Deck above Platform 12.

Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

Opening Times

Monday - Friday 07:00 - 23:00

Saturday & Sunday 07:00 - 23:00.

Accessible spaces

7 spaces

Parking is chargeable for all vehicles

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Accessible toilets are located on Platforms' 1 and 12.

A Changing Places facility is located on Platform 12.

There are dedicated breastfeeding rooms / Parent & Baby rooms;

  • within the Ladies toilets on Platform 1 

  • within the public toilets on Platform 12.

Accessible Toilets

Yes

Accessible toilets are located on Platforms 1 and 12.

Baby Changing

Yes

Showers

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 07:00 - 22:00
  • Waiting Rooms Saturday: 07:00 - 22:00
  • Waiting Rooms Sunday: 07:00 - 22:00

Platform 12

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 05:00 - 23:30
  • First Class Lounge Saturday: 05:00 - 21:00
  • First Class Lounge Sunday: 10:00 - 23:30
  • First Class Lounge Public Holidays: 05:00 - 23:30

Located

Platform 1.

Tickets Accepted

All First Class.

Facilities

The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

Refreshments

Bar offering complimentary refreshments.

Wi-Fi 

Available.

Showers

No.

Concessions for Standard Class sleeper customers

Yes.

Operator

APCOA Parking (UK) Limited

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

152 spaces

Accessible spaces

7 spaces

Parking is chargeable for all vehicles

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

There is a staffed drop-off point at the Taxi Deck above Platform 12.

Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

Opening Times

Monday - Friday 07:00 - 23:00

Saturday & Sunday 07:00 - 23:00.

Car park CCTV

Yes

ATM

Yes

Located on concourse

Refreshment Facilities

Yes

Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

Shops

Yes

News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth

Pay Phones

Yes

Accessible Public Telephones

Yes

Main Concourse

Bicycle Storage

Spaces

682 spaces

Spaces are available on platforms 8, 9, 10 & 11 for all station users.

Type of Storage

Compounds & Stands

Location

On platform 8/9 and 10

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are Santander hire cycles available near this station.

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