Penrith (North Lakes) (PNR)
Managed by Avanti West Coast
Station facilities
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Station seating facilities
Station seating facilities Seating on all platforms with a waiting room on Platform 1.
-
Trolleys
Trolleys Yes -
Refreshments
-
ATM machine
-
Toilets
Toilets An accessible toilet is available on Platform 1, accessed using a RADAR key
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note -
Tourist information office
-
Shops
Penrith (North Lakes)
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
- Platform 1
- Storage spaces
- 8
- 12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775
St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393 - Car Park
- Station Car Park
- Operator
- Avanti West Coast
- Address
-
Penrith Railway Station
Ullswater Road
Penrith
Cumbria
CA11 7JQ - Note
-
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 120 with 4 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
-
Eco friendly car hire available from this station. Click here for more information.
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £6.00
- Sunday rate
- £6.00
- Monthly rate
- £166.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
-
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff
- CCTV Coverage
- Yes
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:30 - 19:00
Saturday 05:30 - 19:00
Sunday 11:30 - 19:00
Advance purchase tickets are available between 09:10 and 16:30 Monday at Saturday and from 08:00 to 16:30 on a Sunday
- Location
- Ticket machines can be found in the booking hall.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 05:15 - 23:10
Saturday 05:15 - 22:15
Sunday 10:30 - 23:10
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Customer Services
-
Customers are encouraged to approach a member of station staff for any customer information enquiry.Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement coach services can be found at the front of the station.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Toilets
- Yes
- Toilets Location
-
An accessible toilet is available on Platform 1, accessed using a RADAR key
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
An accessible toilet is available on Platform 1, accessed using a RADAR key
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
Seating on all platforms with a waiting room on Platform 1.
- Waiting rooms opening hours
-
Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30
Accessibility and mobility access
- Helpline Contact
- 08000 158 123 (08000 158 124 Textphone)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
-
Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
- Staff help available opening times
-
Monday - Friday 05:15 - 23:10
Saturday 05:15 - 22:15
Sunday 09:00 - 00:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step-free access to all platforms / the platform
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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