Last updated:Today at 00:03
Train companies affected:South Western Railway
Penrith (North Lakes) (PNR)
Penrith (North Lakes) station, Ullswater Road, Penrith, Cumbria, CA11 7JQ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:30 - 19:00
- Opening Hours Saturday: 05:30 - 19:00
- Opening Hours Sunday: 11:30 - 19:00
Advance purchase tickets are available between 09:10 and 16:30 Monday at Saturday and from 08:00 to 16:30 on a Sunday
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 23:10
- Information Services Opening Times Saturday: 05:15 - 22:15
- Information Services Opening Times Sunday: 10:30 - 23:10
Staff Help Available
- Staff Help Available Monday to Friday: 05:15 - 23:10
- Staff Help Available Saturday: 05:15 - 22:15
- Staff Help Available Sunday: 10:15 - 23:00
Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
Customers are encouraged to approach a member of station staff for any customer information enquiry.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to all platforms / the platform
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
An accessible toilet is available on Platform 1, accessed using a RADAR key
Waiting rooms
Yes
Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30
Seating on all platforms with a waiting room on Platform 1.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Eco friendly car hire available from this station. Click here for more information.
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:15 - 23:10
- Staff help available Saturday: 05:15 - 22:15
- Staff help available Sunday: 10:15 - 23:00
Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
An accessible toilet is available on Platform 1, accessed using a RADAR key
Accessible Toilets
Yes
An accessible toilet is available on Platform 1, accessed using a RADAR key
Baby Changing
Yes
Waiting Rooms
Yes
Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30
Seating on all platforms with a waiting room on Platform 1.
Seating Area
Yes
Operator
Avanti West Coast
- Penrith Railway Station
- Ullswater Road
- Penrith
- CA11 7JQ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
120 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Eco friendly car hire available from this station. Click here for more information.
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £6.50
- Rate on Sunday £6.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff
Refreshment Facilities
No
Bicycle Storage
Spaces
8 spaces
12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)
Type of Storage
Stands & Racks
Location
Platform 1
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775
St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393
More Information
Transport Links
Rail replacement coach services can be found at the front of the station.
Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775
St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393
