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Last updated:Today at 17:06
Train companies affected:CrossCountry, Grand Central, Hull Trains, LNER, Northern, TransPennine Express
Last updated:Today at 17:04
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Last updated:Today at 16:36
Train companies affected:Avanti West Coast, London Northwestern Railway

Penrith (North Lakes) (PNR)

Penrith (North Lakes) station, Ullswater Road, Penrith, Cumbria, CA11 7JQ

Live trains

Radio buttons live-trains-finder-type

Station Information

Station managed by: Avanti West Coast

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:30 - 19:00
  • Opening Hours,Saturday: 05:30 - 19:00
  • Opening Hours,Sunday: 11:30 - 19:00

Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday

Location

Ticket machines can be found in the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:15 - 23:10
  • Information Services Opening Times,Saturday: 05:15 - 22:15
  • Information Services Opening Times,Sunday: 10:30 - 23:10

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:15 - 23:10
  • Staff Help Available,Saturday: 05:15 - 22:15
  • Staff Help Available,Sunday: 10:15 - 23:00

Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points

Yes

Customer Services Notes

Customers are encouraged to approach a member of station staff for any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left Luggage

Unavailable

Lost Property

Available

Trolleys

Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step-free access to all platforms / the platform

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

An accessible toilet is available on Platform 1, accessed using a RADAR key

Waiting rooms

Available

Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30

Seating on all platforms with a waiting room on Platform 1.

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Eco friendly car hire available from this station. Click here for more information.

Impaired mobility set-down/ pick-up point note

This is a drop-off point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:15 - 23:10
  • Staff help available,Saturday: 05:15 - 22:15
  • Staff help available,Sunday: 10:15 - 23:00

Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

An accessible toilet is available on Platform 1, accessed using a RADAR key

Accessible Toilets

Available

An accessible toilet is available on Platform 1, accessed using a RADAR key

Baby Changing

Available

Waiting Rooms

Available

Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30

Seating on all platforms with a waiting room on Platform 1.

Seating Area

Available

Operator

Avanti West Coast

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

120 spaces

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Eco friendly car hire available from this station. Click here for more information.

Impaired mobility set down/pick up points available

Available

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £6.50
  • Rate on Sunday £6.50
  • Rate per month £166.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00

Notes

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff

Refreshment Facilities

Unavailable

Public Telephones

Yes

Public Wi-Fi

Unavailable

Post Boxes

Available

Bicycle Storage

Spaces

8 spaces

12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)

Type of Storage

Stands & Racks

Location

Platform 1

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD  -  [email protected]  01768864775

St Patricks Boat and cycle hire - Glenridding  Ullswater Penrith  Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk  01768482393

More Information

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