Penrith (North Lakes) (PNR)
Penrith (North Lakes) station, Ullswater Road, Penrith, Cumbria, CA11 7JQ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:30 - 19:00
- Opening Hours,Saturday: 05:30 - 19:00
- Opening Hours,Sunday: 11:30 - 19:00
Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 23:10
- Information Services Opening Times,Saturday: 05:15 - 22:15
- Information Services Opening Times,Sunday: 10:30 - 23:10
Staff Help Available
- Staff Help Available,Monday to Friday: 05:15 - 23:10
- Staff Help Available,Saturday: 05:15 - 22:15
- Staff Help Available,Sunday: 10:15 - 23:00
Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
Customers are encouraged to approach a member of station staff for any customer information enquiry.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Left Luggage
Unavailable
Lost Property
Available
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to all platforms / the platform
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
An accessible toilet is available on Platform 1, accessed using a RADAR key
Waiting rooms
Available
Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30
Seating on all platforms with a waiting room on Platform 1.
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Eco friendly car hire available from this station. Click here for more information.
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:15 - 23:10
- Staff help available,Saturday: 05:15 - 22:15
- Staff help available,Sunday: 10:15 - 23:00
Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
An accessible toilet is available on Platform 1, accessed using a RADAR key
Accessible Toilets
Available
An accessible toilet is available on Platform 1, accessed using a RADAR key
Baby Changing
Available
Waiting Rooms
Available
Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30
Seating on all platforms with a waiting room on Platform 1.
Seating Area
Available
Operator
Avanti West Coast
- Penrith Railway Station
- Ullswater Road
- Penrith
- CA11 7JQ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
120 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Eco friendly car hire available from this station. Click here for more information.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £6.50
- Rate on Sunday £6.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff
Refreshment Facilities
Unavailable
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
8 spaces
12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)
Type of Storage
Stands & Racks
Location
Platform 1
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775
St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393
More Information
Transport Links
Rail replacement coach services can be found at the front of the station.
Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775
St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393
