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Last updated:Today at 00:13
Train companies affected:National Rail

Penrith (North Lakes) (PNR)

Penrith (North Lakes) station, Ullswater Road, Penrith, Cumbria, CA11 7JQ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:30 - 19:00
  • Opening Hours Saturday: 05:30 - 19:00
  • Opening Hours Sunday: 11:30 - 19:00

Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday

Location

Ticket machines can be found in the booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:15 - 23:10
  • Information Services Opening Times Saturday: 05:15 - 22:15
  • Information Services Opening Times Sunday: 10:30 - 23:10

Staff Help Available

  • Staff Help Available Monday to Friday: 05:15 - 23:10
  • Staff Help Available Saturday: 05:15 - 22:15
  • Staff Help Available Sunday: 10:15 - 23:00

Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points

Yes

Customer Services Notes

Customers are encouraged to approach a member of station staff for any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step-free access to all platforms / the platform

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

An accessible toilet is available on Platform 1, accessed using a RADAR key

Waiting rooms

Yes

Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30

Seating on all platforms with a waiting room on Platform 1.

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Eco friendly car hire available from this station. Click here for more information.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:15 - 23:10
  • Staff help available Saturday: 05:15 - 22:15
  • Staff help available Sunday: 10:15 - 23:00

Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

An accessible toilet is available on Platform 1, accessed using a RADAR key

Accessible Toilets

Yes

An accessible toilet is available on Platform 1, accessed using a RADAR key

Baby Changing

Yes

Waiting Rooms

Yes

Platform 1 05:30 - 21:30 Platform 2 05:30 - 22:30

Seating on all platforms with a waiting room on Platform 1.

Seating Area

Yes

Operator

Avanti West Coast

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

120 spaces

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Eco friendly car hire available from this station. Click here for more information.

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £6.50
  • Rate on Sunday £6.50
  • Rate per month £166.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00

Notes

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff

Refreshment Facilities

No

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

8 spaces

12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)

Type of Storage

Stands & Racks

Location

Platform 1

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD  -  [email protected]  01768864775

St Patricks Boat and cycle hire - Glenridding  Ullswater Penrith  Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk  01768482393

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