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Prestatyn (PRT)

Prestatyn station, High street, Prestatyn, Denbighshire, LL19 9BB

The lifts are out of order at Prestatyn station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 07:30 - 15:45
  • Opening Hours,Saturday: 08:45 - 17:00
  • Opening Hours,Sunday: 09:10 - 16:40
Location

In the station building on the platform.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.

Information Available

  • Yes - from ticket office
  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 07:30 - 15:45
  • Information Services Opening Times,Saturday: 08:45 - 17:00
  • Information Services Opening Times,Sunday: 09:10 - 16:40

Information available during ticket office opening times.

Staff Help Available

Available

If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

Help Points available - Location: Alongside lift doors at both platforms and bridge level

Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window

Customer Help Points

Yes

Ticket office for advice only.

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access to both platforms via a footbridge with ramps and a lift.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms
  • Waiting rooms,Monday to Friday: 07:30 - 15:45
  • Waiting rooms,Saturday: 08:45 - 17:00
  • Waiting rooms,Sunday: 09:10 - 16:40
Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

Available

If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

Help Points available - Location: Alongside lift doors at both platforms and bridge level

Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window

Customer Help Points

Yes

Ticket office for advice only.

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 07:30 - 15:45
  • Waiting Rooms,Saturday: 08:45 - 17:00
  • Waiting Rooms,Sunday: 09:10 - 16:40

Seating Area

Available

Operator

Denbighshire County Council

Car Parking Availability

  • Car Parking Availability,Monday to Sunday & Public Holidays: Available

Spaces

36 spaces

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Parking charges

Parking is free

Notes

Please obtain a free parking ticket from the booking office.

Refreshment Facilities

Unavailable

Public Telephones

No

Bicycle Storage

Spaces

12 spaces

6 stands providing a total of 12 spaces on the platform, west of the station building

Type of Storage

Stands

Location

The six Sheffield Stands providing for space for 12 bicycles, are located on the station platform west of the station building.

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

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