Prestatyn (PRT)
Prestatyn station, High street, Prestatyn, Denbighshire, LL19 9BB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 15:45
- Opening Hours,Saturday: 08:45 - 17:00
- Opening Hours,Sunday: 09:10 - 16:40
Location
In the station building on the platform.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.
Information Available
- Yes - from ticket office
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 07:30 - 15:45
- Information Services Opening Times,Saturday: 08:45 - 17:00
- Information Services Opening Times,Sunday: 09:10 - 16:40
Information available during ticket office opening times.
Staff Help Available
Available
If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
Help Points available - Location: Alongside lift doors at both platforms and bridge level
Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window
Customer Help Points
Yes
Ticket office for advice only.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access to both platforms via a footbridge with ramps and a lift.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 07:30 - 15:45
- Waiting rooms,Saturday: 08:45 - 17:00
- Waiting rooms,Sunday: 09:10 - 16:40
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Available
If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
Help Points available - Location: Alongside lift doors at both platforms and bridge level
Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window
Customer Help Points
Yes
Ticket office for advice only.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 07:30 - 15:45
- Waiting Rooms,Saturday: 08:45 - 17:00
- Waiting Rooms,Sunday: 09:10 - 16:40
Seating Area
Available
Operator
Denbighshire County Council
- 03333211202
- -
- -
- LL19 7ER
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
36 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking is free
Notes
Please obtain a free parking ticket from the booking office.
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
12 spaces
6 stands providing a total of 12 spaces on the platform, west of the station building
Type of Storage
Stands
Location
The six Sheffield Stands providing for space for 12 bicycles, are located on the station platform west of the station building.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is a local bus stop on Bastion Road.
Taxi office outside the station.
The nearest bus stops are located on the High Street.
Buy a Prestatyn PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There are no cycle hire facilities at this station.
