Prestatyn (PRT)
Prestatyn station, High street, Prestatyn, Denbighshire, LL19 9BB
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 15:45
- Opening Hours Saturday: 08:45 - 17:00
- Opening Hours Sunday: 09:10 - 16:40
Location
In the station building on the platform.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.
Information Available From Staff
- Yes - from ticket office
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 07:30 - 15:45
- Information Services Opening Times Saturday: 08:45 - 17:00
- Information Services Opening Times Sunday: 09:10 - 16:40
Information available during ticket office opening times.
Staff Help Available
Yes
Assistance will be provided by the Conductor on the train outside of staffing hours.
Customer Help Points
Yes
Ticket office for advice only.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access to both platforms via a footbridge with ramps and a lift.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 07:30 - 15:45
- Waiting rooms Saturday: 08:45 - 17:00
- Waiting rooms Sunday: 09:10 - 16:40
Seating area
Yes
Accessible public telephones
No
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
Assistance will be provided by the Conductor on the train outside of staffing hours.
Customer Help Points and Meeting Point
Yes
Ticket office for advice only.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 07:30 - 15:45
- Waiting Rooms Saturday: 08:45 - 17:00
- Waiting Rooms Sunday: 09:10 - 16:40
Seating Area
Yes
Operator
Denbighshire County Council
- 03333211202
- -
- -
- LL19 7ER
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
36 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking is free
Notes
Please obtain a free parking ticket from the booking office.
ATM
No
Refreshment Facilities
No
Shops
No
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
No
Bicycle Storage
Spaces
12 spaces
6 stands providing a total of 12 spaces on the platform, west of the station building
Type of Storage
Stands
Location
The six Sheffield Stands providing for space for 12 bicycles, are located on the station platform west of the station building.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is a local bus stop on Bastion Road.
Taxi office outside the station.
The nearest bus stops are located on the High Street.
Buy a Prestatyn PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There are no cycle hire facilities at this station.
