Romford (RMF)
Managed by Elizabeth Line
Station facilities
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Station seating facilities
Station seating facilities - An accessible, heated waiting room is located on Platform 4.
- The waiting room is open from first to last train.
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Trolleys
-
Refreshments
Note Coffee kiosk platform 4
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ATM machine
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Toilets
Toilets Male and Female toilets are located inside the waiting room on platform 4.
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Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
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Shops
Romford
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
Platform 5 and Platform 2
-
All storage covered
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
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Transport for London buses operate from outside the station
Information to plan your onward journey is available in a printable format at https://www.nationalrail.co.uk/posters/RMF.pdf
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 06:15 - 20:00
Sunday 07:10 - 20:10
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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- Accessible ticket machines are located within the stations ticket hall.
- The ticket machines are accessible via the stations main entrance.
- There is no step free access to the ticket machines via the stations side entrance ramp.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
-
Tickets can be collected onto Greater Anglia smartcards at this station.
Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.
- Penalty fares
- Penalty fares apply for Greater Anglia London Overground Elizabeth Line
- London fare zone
- Zone 6
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Staffed from first train until the last train
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Lost Property
- Yes
- TfL Lost property
- Customer Services
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Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
- Ticket gates
- Yes
-
Romford has a Secure Station accreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement bus services will depart from:
- Atlanta Boulevard for both Westbound and Eastbound services
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Coffee kiosk platform 4
- Toilets
- Yes
- Toilets Location
-
Male and Female toilets are located inside the waiting room on platform 4.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
-
An accessible toilet is located on platform 4. This toilet is operated with a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
-
- An accessible, heated waiting room is located on Platform 4.
- The waiting room is open from first to last train.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. - Helpline opening hours
- Staff help available
- Yes
- Staff are available to assist from the first to last train.
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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- Accessibility Category B2. This station has step-free access to all platforms. Access can be gained from South Street side entrance via a steep ramp. The ramps leading from the subway to the platforms are fairly steep.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 1,2,4 and 5
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Staff are available to assist from the first to last train.
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