Last updated:Today at 05:23
Train companies affected:South Western Railway
Romford station, South Street, Romford, Greater London, RM1 1SX
Zone 6
Yes
Yes
Accessible ticket machines are located within the stations ticket hall.
The ticket machines are accessible via the stations main entrance.
Yes
Yes
Yes
Yes
Oyster cards can only be purchased at the ticket machine.
Zone 6
No
Yes
Tickets can be collected onto Greater Anglia smartcards at this station.
Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.
Yes
Staff are available to assist from the first to last train.
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
No
Yes
Yes
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
Staff ramp assistance is always available.
Accessible seating is available on platforms 1,2,4 and 5
Wheelchairs available from first to last train.
Yes
Romford has a Secure Station accreditation
Yes
Accessible ticket machines are located within the stations ticket hall.
The ticket machines are accessible via the stations main entrance.
Yes
Yes
Yes
Yes
This toilet is operated with a radar key.
An accessible toilet is located on platform 4 and platform 5.
Yes
Waiting room is available from first to last train.
An accessible, heated waiting room is located on Platform 4.
The waiting room is open from first to last train.
Yes
Yes
No
No
Yes
Staff are available to assist from the first to last train.
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click
Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Yes
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
Yes
This toilet is operated with a radar key.
An accessible toilet is located on platform 4 and platform 5.
No
Yes
Waiting room is available from first to last train.
An accessible, heated waiting room is located on Platform 4.
The waiting room is open from first to last train.
Yes
No
Yes
Coffee kiosk platform 4
No
Yes
Stands
Platform 5 and Platform 2
Yes
Yes
There are no cycle hire facilities at this station
Rail replacement bus services will depart from:
Atlanta Boulevard for both Westbound and Eastbound services
Transport for London buses operate from outside the station
Information to plan your onward journey is available in a printable format - Click here for map