Ryde Pier Head (RYP)
Ryde Pier Head station, Ryde Pier, Ryde, Isle of Wight, PO33 2HF
Station Information
Ticket Office
Opening Hours
Unavailable
Location
Ryde Pier Head does not have a ticket office.
Ticket Vending Machines are located at Ryde Esplanade, Ryde St Johns Road, Sandown and Shanklin stations. Tickets can be purchased from the guard on the train.
A Wightlink ticket office is available at Ryde Pier Head for Wightlink tickets.
Ticket Machines
No
Collect tickets bought online
- No
Accessible ticket machines
Unavailable
no
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
Customer Information
Unavailable
Staff Help Available
Unavailable
Customer Help Points
Yes
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
No
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access category A.
Station consists of single platform which has direct level access from ferry terminal. Access to external areas (car parks, etc.) is via ramps (10m long, up to 1:10 gradient).
Ticket barriers and gates
Unavailable
Accessible ticket machines
Unavailable
no
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Helpline
Available
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Help Point location
There are Help Points
Toilets
Available
Toilets are available at the Wightlink terminal.
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
Available
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Refreshment Facilities
Available
Refreshments are available at the Wightlink terminal.
Public Telephones
Yes
Bicycle Storage
Spaces
48 spaces
Facility operated by Wightlink Ltd
Type of Storage
Racks
Location
Platform. Ferry Terminal Covered. Operated by WightLink Ltd
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
During planned engineering work and unplanned disruption, rail replacement buses will run from outside the Wightlink ticket office door.
Ryde Taxis - 01983 811111 Jet Cars - 01983 566566
Information to plan your onward journey is available in a printable format here
WightLink FastCat Passenger Service to Portsmouth Harbour
