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Ryde Pier Head (RYP)

Ryde Pier Head station, Ryde Pier, Ryde, Isle of Wight, PO33 2HF

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Location

Ryde Pier Head does not have a ticket office.

Ticket Vending Machines are located at Ryde Esplanade, Ryde St Johns Road, Sandown and Shanklin stations. Tickets can be purchased from the guard on the train.

A Wightlink ticket office is available at Ryde Pier Head for Wightlink tickets.

Ticket Machines

No

Collect tickets bought online
  • No
Accessible ticket machines

Unavailable

no

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available

  • Yes - from help point

Customer Information

Unavailable

Staff Help Available

Unavailable

Customer Help Points

Yes

Customer Services Notes

Please contact our Customer Services Department on 0345 6000 650

Left Luggage

Unavailable

Lost Property

Unavailable

CCTV at the Station

No

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

There are no apparent induction loops

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access category A.

Station consists of single platform which has direct level access from ferry terminal. Access to external areas (car parks, etc.) is via ramps (10m long, up to 1:10 gradient).

Ticket barriers and gates

Unavailable

Accessible ticket machines

Unavailable

no

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms

Available

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available

Unavailable

Customer Help Points

Yes

Helpline

Available

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Help Point location

There are Help Points

Toilets

Available

Toilets are available at the Wightlink terminal.

Accessible Toilets

Available

Baby Changing

Unavailable

Waiting Rooms

Available

Seating Area

Available

Sheltered waiting area

There is sheltered waiting

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Refreshment Facilities

Available

Refreshments are available at the Wightlink terminal.

Public Telephones

Yes

Bicycle Storage

Spaces

48 spaces

Facility operated by Wightlink Ltd

Type of Storage

Racks

Location

Platform. Ferry Terminal Covered. Operated by WightLink Ltd

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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