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Last updated:Today at 17:58
Train companies affected:National Rail

Ryde Pier Head (RYP)

Ryde Pier Head station, Ryde Pier, Ryde, Isle of Wight, PO33 2HF

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:15 - 22:45
  • Opening Hours Saturday: 06:15 - 22:45
  • Opening Hours Sunday: 07:15 - 22:45
Location

Ryde Pier Head does not have a ticket office.

Ticket Vending Machines are located at Ryde Esplanade, Ryde St Johns Road, Sandown and Shanklin stations. Tickets can be purchased from the guard on the train.

Ticket Machines

Yes

Collect tickets bought online
  • No
Accessible ticket machines

No

no

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

No

Staff Help Available

No

Customer Help Points

Yes

Customer Services Notes

Please contact our Customer Services Department on 0345 6000 650

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access category A.

Station consists of single platform which has direct level access from ferry terminal. Access to external areas (car parks, etc.) is via ramps (10m long, up to 1:10 gradient).

Ticket barriers and gates

No

Accessible ticket machines

No

no

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Helpline

Yes

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Toilets

Yes

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

Yes

Seating Area

Yes

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Refreshment Facilities

Yes

Bicycle Storage

Spaces

48 spaces

Facility operated by Wightlink Ltd

Type of Storage

Racks

Location

Platform. Ferry Terminal Covered. Operated by WightLink Ltd

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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