Last updated:Today at 09:00
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Ryde Pier Head (RYP)
Ryde Pier Head station, Ryde Pier, Ryde, Isle of Wight, PO33 2HF
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:15 - 22:45
- Opening Hours Saturday: 06:15 - 22:45
- Opening Hours Sunday: 07:15 - 22:45
Location
Ryde Pier Head does not have a ticket office.
Ticket Vending Machines are located at Ryde Esplanade, Ryde St Johns Road, Sandown and Shanklin stations. Tickets can be purchased from the guard on the train.
Ticket Machines
Yes
Collection of pre-purchased tickets
- No
Accessible ticket machines
No
no
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Staff Help Available
No
Customer Help Points
Yes
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access category A.
Station consists of single platform which has direct level access from ferry terminal. Access to external areas (car parks, etc.) is via ramps (10m long, up to 1:10 gradient).
Ticket barriers and gates
No
Accessible ticket machines
No
no
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Toilets
Yes
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Refreshment Facilities
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
48 spaces
Facility operated by Wightlink Ltd
Type of Storage
Racks
Location
Platform. Ferry Terminal Covered. Operated by WightLink Ltd
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
During planned engineering work and unplanned disruption, rail replacement buses will run from outside the Wightlink ticket office door.
Ryde Taxis - 01983 811111 Jet Cars - 01983 566566
Information to plan your onward journey is available in a printable format here
WightLink FastCat Passenger Service to Portsmouth Harbour
