Last updated:Today at 15:32
Train companies affected:Avanti West Coast, London Northwestern Railway
Stratford-upon-Avon (SAV)
Stratford-upon-Avon station, Station Road, Stratford-upon-Avon, Warwickshire, CV37 6PL
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Thursday: 07:00 - 18:00
- Opening Hours,Friday: 07:00 - 19:00
- Opening Hours,Saturday: 07:00 - 18:00
- Opening Hours,Sunday: 09:00 - 16:00
Location
A Ticket Vending Machine is located at the front of the station.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
A Ticket Vending Machine is located at the front of the station.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Thursday: 07:00 - 18:00
- Information Services Opening Times,Friday: 07:00 - 19:00
- Information Services Opening Times,Saturday: 07:00 - 18:00
- Information Services Opening Times,Sunday: 09:00 - 16:00
Staff Help Available
- Staff Help Available,Monday to Thursday: 07:00 - 18:00
- Staff Help Available,Friday: 07:00 - 19:00
- Staff Help Available,Saturday: 07:00 - 18:00
- Staff Help Available,Sunday: 09:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Chiltern Railways are currently in the progress of replacing boarding ramps across some of their fleet. Customers wanting to use a Chiltern service with the use of a boarding ramp here, will need to travel from the nearest alternative accessible station. The Assisted Travel team can help with making alternative transport arrangements for impacted customers, who can be contacted here: Assisted Train Travel | Chiltern Railways
Customer Help Points
Yes
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Stratford-upon-Avon is accredited by the Secure Station Scheme**
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your train is due to depart. Our on-board staff will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
A Ticket Vending Machine is located at the front of the station.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
N/A
Waiting rooms
Available
Seating area
Available
Induction loop pay phones
Available
Public telephones are not accessible
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Available
Accessible spaces
7 spaces
Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Thursday: 07:00 - 18:00
- Staff help available,Friday: 07:00 - 19:00
- Staff help available,Saturday: 07:00 - 18:00
- Staff help available,Sunday: 09:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Chiltern Railways are currently in the progress of replacing boarding ramps across some of their fleet. Customers wanting to use a Chiltern service with the use of a boarding ramp here, will need to travel from the nearest alternative accessible station. The Assisted Travel team can help with making alternative transport arrangements for impacted customers, who can be contacted here: Assisted Train Travel | Chiltern Railways
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
Unavailable
N/A
Baby Changing
Unavailable
Waiting Rooms
Available
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
SABA UK
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
107 spaces
Accessible spaces
7 spaces
Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £3.70
- Rate per day £5.20
- Rate on Saturday £3.70
- Rate on Sunday £3.70
- Rate per week £19.80
- Rate per month £57.20
- Rate per year £457.60
Notes
You’ll be able to pay for parking in the following ways:
The Pay on Foot machine(s) located within the car park (where applicable)
Late Pay is available at this station car park. Allows you to pay up until midnight on the same day.
Hourly rate on bank holidays only available via payment machines. App/website not supported.
Refreshment Facilities
Available
Buffet
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not accessible
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
north of Platform 1
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from the bus stops on Station Square.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Othello Taxis: 01789 336 226
007 Stratford's Taxis: 01789 414007
Information to plan your onward journey is available in a printable format here
Available at the front of the station.
