Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Stratford-upon-Avon (SAV)
Stratford-upon-Avon station, Station Road, Stratford-upon-Avon, Warwickshire, CV37 6PL
West Midlands Railway are currently unable to provide ramp assistance passengers travelling on Chiltern Railways services to / from this station. While this temporary issue is being resolved station staff can arrange alternative transport for passengers requiring ramp assistance.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Thursday: 07:00 - 18:00
- Opening Hours Friday: 07:00 - 19:00
- Opening Hours Saturday: 07:00 - 18:00
- Opening Hours Sunday: 09:00 - 16:00
Location
A Ticket Vending Machine is located at the front of the station.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
A Ticket Vending Machine is located at the front of the station.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Thursday: 07:00 - 18:00
- Information Services Opening Times Friday: 07:00 - 19:00
- Information Services Opening Times Saturday: 07:00 - 18:00
- Information Services Opening Times Sunday: 09:00 - 16:00
Staff Help Available
- Staff Help Available Monday to Thursday: 07:00 - 18:00
- Staff Help Available Friday: 07:00 - 19:00
- Staff Help Available Saturday: 07:00 - 18:00
- Staff Help Available Sunday: 09:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Chiltern Railways are currently in the progress of replacing boarding ramps across some of their fleet. Customers wanting to use a Chiltern service with the use of a boarding ramp here, will need to travel from the nearest alternative accessible station. The Assisted Travel team can help with making alternative transport arrangements for impacted customers, who can be contacted here: Assisted Train Travel | Chiltern Railways
Customer Help Points
Yes
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Stratford-upon-Avon is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
A Ticket Vending Machine is located at the front of the station.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
Yes
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Getting to and from the station
Accessible taxis here
Yes
Red Line Taxis (Wheelchair Access) 017889 777365
Impaired mobility set down/pick-up point
No
Accessible spaces
7 spaces
Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Thursday: 07:00 - 18:00
- Staff help available Friday: 07:00 - 19:00
- Staff help available Saturday: 07:00 - 18:00
- Staff help available Sunday: 09:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Chiltern Railways are currently in the progress of replacing boarding ramps across some of their fleet. Customers wanting to use a Chiltern service with the use of a boarding ramp here, will need to travel from the nearest alternative accessible station. The Assisted Travel team can help with making alternative transport arrangements for impacted customers, who can be contacted here: Assisted Train Travel | Chiltern Railways
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Operator
SABA UK
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
107 spaces
Accessible spaces
7 spaces
Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £3.40
- Rate per day £4.80
- Rate on Saturday £3.40
- Rate on Sunday £3.40
- Rate per week £18.10
- Rate per month £57.20
- Rate per year £457.60
Notes
You’ll be able to pay for parking in the following ways:
The Pay on Foot machine(s) located within the car park (where applicable)
Late Pay is available at this station car park. Allows you to pay up until midnight on the same day.
Hourly rate on bank holidays only available via payment machines. App/website not supported.
Refreshment Facilities
Yes
Buffet
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
north of Platform 1
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering the bus/coach will collect from: In Station Drive
Othello Taxis: 01789 336 226
007 Stratford's Taxis: 01789 414007
Information to plan your onward journey is available in a printable format here
Available at the front of the station.
