Stratford-upon-Avon (SAV)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
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Refreshments
Note Buffet -
ATM machine
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Toilets
Toilets The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed. -
Pay phone
Pay phone Cards and Coins -
Internet
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Post box
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Tourist information office
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Shops
Stratford-upon-Avon
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- north of Platform 1
- Storage spaces
- 20
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Indigo
- Phone number
- 0330 1235 247
- Address
-
-
-
- Email address
- customersupport.uk@parkindigo.com
- Note
- Website: https://uk.parkindigo.com/en/west-midlands-trains
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 320 with 2 accessible spaces available
- Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £4.50
- Off peak rate
- £3.20
- Saturday rate
- £3.20
- Sunday rate
- £3.20
- Weekly rate
- £17.00
- Monthly rate
- £54.00
- Annual rate
- £432.00
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
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Othello Taxis: 01789 336 226
007 Stratford's Taxis: 01789 414007
- Accessible taxis
-
Red Line Taxis (Wheelchair Access) 017889 777365
- Impaired mobility set down / pick up points available
- No
- Car hire
-
Available at the front of the station.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday 07:00 - 18:00
Friday 07:00 - 19:00
Saturday 07:00 - 18:00
Sunday 09:00 - 16:00
- Location
-
A Ticket Vending Machine is located at the front of the station.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
A Ticket Vending Machine is located at the front of the station.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday, Tuesday, Wednesday, Thursday 07:00 - 18:00
Friday 07:00 - 19:00
Saturday 07:00 - 18:00
Sunday 09:00 - 16:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Customer Services
-
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**Stratford-upon-Avon is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
In the event of engineering the bus/coach will collect from: In Station Drive
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Refreshment facilities
- Yes
- Buffet
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed.
- Accessible toilets
- No
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 0248998
- Helpline opening hours
-
Monday - Sunday 08:00 - 22:00
- Staff help available
- Yes
-
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday 07:00 - 18:00
Friday 07:00 - 19:00
Saturday 07:00 - 18:00
Sunday 09:00 - 16:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Level access to Booking Hall and adjacent platform 1. Also second level entrance direct to platform 1. The newer of the two footbridges has lifts providing step free access to platforms 2 and 3.
- Wheelchairs available
- No
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