Stratford International (SFA)
Managed by Network Rail
Station facilities
-
Station seating facilities
Station seating facilities on platform -
Trolleys
-
Refreshments
Note coffee shop -
ATM machine
ATM machine -
Toilets
Toilets Booking Hall -
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shops WH Smiths
Stratford International
Getting to and from the station
Bicycle parking
Stands
- Storage sheltered
- Yes
- Storage location
- Within car park and alongside station entrance
- Storage spaces
- 66
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
No
- Taxi
-
Taxis are available from the Westfield Shopping Centre entrance.
- Impaired mobility set down / pick up points available
- Yes
- Metro
-
Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 06:15 - 22:00
Saturday 06:15 - 22:00
Sunday 09:30 - 17:30
Assistance/Help available from station staff from First to Last trains.
- Location
-
On way in to access trains
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
There are standing height and wheelchair height ticket counters available.
- Induction loop
- This office does not have an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- booking hall
- Collection of pre-purchased tickets
Yes, from ticket machine
- Oystercards
- Get Oyster cards here
Yes
- Top-up Oyster pay as you go here
Yes, at ticket machine
- Use Oyster Pay as you go here
Yes
-
Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.
Oyster is also valid on Docklands Light Railway services.
- Smartcards
- Smartcards issued
Yes
- Smartcards top-up
Yes, at self-service ticket machine
- Smartcards validators
No
- Penalty fares
- Penalty fares apply for Southeastern
- London fare zone
- Zone 2/3
Staffing and general services
- Information available from staff
Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Station Forecourt
Facilities
- ATM Machine
Yes
- Refreshment facilities
Yes
- coffee shop
- Shops
Yes
- Type of shops available
- WH Smiths
- Toilets
Yes
- Toilets Location
- Booking Hall
- Accessible toilets
- Yes
- Baby changing facilities
Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Booking Hall
- Waiting Rooms
Yes
- Waiting rooms location
- on platform
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Staff help available
Yes
- Assistance/Help available from station staff from First to Last trains.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
Assistance/Help available from station staff from First to Last trains.
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
- Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
- Wheelchairs available
Yes
- Wheelchairs available open hours
-
Assistance/Help available from station staff from First to Last trains.