Stratford International (SFA)

Managed by Network Rail 

Stratford International station
International Way
Greater London
E20 1YY

Station facilities

  • Station seating facilities

    Station seating facilities on platform
  • Trolleys

  • Refreshments

    Note coffee shop
  • ATM machine

    ATM machine
  • Toilets

    Toilets Booking Hall
  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops WH Smiths

Stratford International

Stations made easy

Route planning around the station including maps and platforms

Show [SFA] route


Station Message: Alert!

On weekdays, the busiest times at this station are generally between 06:30 and 07:30 and 16:30 and 17:30. 

​​​​​​​Southeastern operate High Speed services to / from this station.

To travel between Stratford International and Stratford Regional station, passengers are advised to walk through the Westfield shopping centre (access is available through the Lower Ground Floor) which is about a ten minute walk and does not involve steps, lifts or escalators. There is a secondary pedestrian exit via escalator/lift from our platforms which enables access to Stratford Regional station which is outside the shopping centre (This is open from start of service until 2200).

Alternatively, you can use Docklands Light Railway services which are a 2 minute walk from the High Speed station entrance, which take passengers directly to Stratford Regional station (a charge is payable) or further onto the London Underground network. There are also bus stops on International Way.

Southeastern  staff can assist passengers either to the taxi rank or bus stop outside Stratford International station. Alternatively they can assist you to the DLR station situated opposite the International Station.  From there you will be handed over into the care of DLR staff – every DLR service has a Customer Service Agent who will be able to help you off the service at your final destination. There is level access between the DLR trains and their platforms. During Engineering works affecting the DLR services, it is best to contact DLR direct for information on their replacement service or you may need to book a taxi for this part of the journey.

Getting to and from the station


Bicycle parking

Storage sheltered
Storage location
Within car park and alongside station entrance  
Storage spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
Car Park

Taxis are available from the Westfield Shopping Centre entrance.

Impaired mobility set down / pick up points available

Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.

Ticket buying and collection

Ticket Office
Opening hours
Monday - Friday 06:15 - 22:00
Saturday 06:15 - 22:00
Sunday 09:30 - 17:30

Assistance/Help available from station staff from First to Last trains.


On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

 There are standing height and wheelchair height ticket counters available.

Induction loop
This office does not have an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
booking hall
Collection of pre-purchased tickets
Yes, from ticket machine
Get Oyster cards here
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here

Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.

Oyster is also valid on Docklands Light Railway services.

Smartcards issued
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Penalty fares
Penalty fares apply for Southeastern 
London fare zone
Zone 2/3

Staffing and general services

Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
On platform
Lost Property
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
Location for Rail Replacement Services
Station Forecourt


ATM Machine
Refreshment facilities
coffee shop
Type of shops available
WH Smiths
Toilets Location
Booking Hall
Accessible toilets
Baby changing facilities
Baby changing facilities location
National key toilets
National key toilets location
Booking Hall
Waiting Rooms
Waiting rooms location
on platform
Waiting rooms opening hours

Accessibility and mobility access

Helpline Contact
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Staff help available
Assistance/Help available from station staff from First to Last trains.
Staff help available opening times
Monday - Sunday 24 Hours a Day

Assistance/Help available from station staff from First to Last trains.

Ramp for train access
Step free access coverage
Step free access note
Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Wheelchairs available
Wheelchairs available open hours

Assistance/Help available from station staff from First to Last trains.

Station Map

Station plan

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