Last updated:Today at 18:47
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Stratford International (SFA)
Stratford International station, International Way, Stratford, Greater London, E20 1YY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 22:00
- Opening Hours Saturday: 06:15 - 22:00
- Opening Hours Sunday: 09:30 - 17:30
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.
Oyster is also valid on Docklands Light Railway services.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday to Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Assistance/Help available from station staff from First to Last trains.
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Booking Hall
Waiting rooms
Yes
on platform
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Assistance/Help available from station staff from First to Last trains.
Customer Help Points and Meeting Point
Yes
On platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Booking Hall
Accessible Toilets
Yes
Booking Hall
Baby Changing
Yes
Waiting Rooms
Yes
on platform
Seating Area
Yes
ATM
Yes
Refreshment Facilities
Yes
coffee shop
Shops
Yes
WH Smiths
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
Spaces
66 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
Within car park and alongside station entrance
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt
Taxis are available from the Westfield Shopping Centre entrance.
Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.
