Stowmarket (SMK)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee kiosk Cold drinks vending machine Food vending machine -
ATM machine
ATM machine Located by the ticket office -
Toilets
Toilets The toilets are located on Platform 2. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops News agent
Stowmarket
Getting to and from the station
Bicycle parking
Lockers,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
- cycle storage in the car park and on each platform
- Storage spaces
- 74
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Address
-
-
-
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 382 with 7 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £6.50
- Off peak rate
- £4.00
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £30.00
- Monthly rate
- £118.00
- 3 Monthly rate
- £337.00
- Annual rate
- £1180.00
- CCTV Coverage
- No
- Onward travel information
-
Local bus services
- Taxi
-
There is a taxi firm located by the car park entrance.
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 19:30
Saturday 07:20 - 16:30
Sunday 09:15 - 18:30
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:00 - 21:30
Saturday 05:00 - 21:30
Sunday 07:00 - 22:15
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help points available on platforms 1 and 2
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute buses stop outside mainstation entrance (Prentice Road)
Facilities
- ATM Machine
- Yes
- Located by the ticket office
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Outside the station
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee kiosk Cold drinks vending machine Food vending machine
- Shops
- Yes
- Type of shops available
- News agent
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 2.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance at this station is provided by a member of platform staff. Outside of these hours on board train staff will provide assistance. Booking is recommended.
- Staff help available opening times
-
Monday - Friday 06:15 - 19:30
Saturday 07:20 - 16:30
Sunday 09:15 - 18:30
Platform Staff MON-SAT 05:00 to 22:15 SUN 07:00 to 22:15
- Ramp for train access
- Yes
- Step free access note
-
This station has step free access between platforms via the level crossing. For journeys towards Diss and Norwich use Creeting Road West and for journeys towards Colchester and London please use Prentice Road. Distance between the two platforms is approximately 600 metres of 5 minutes walk.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- No
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