Stowmarket (SMK)

Managed by Greater Anglia 

 
Stowmarket station
Station Road East
Stowmarket
Suffolk
IP14 1RQ
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee kiosk Cold drinks vending machine Food vending machine

  • ATM machine

    ATM machine Located by the ticket office

  • Toilets

    Toilets The toilets are located on Platform 2.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note Outside the station

  • Tourist information office

  • Shops

    Shops News agent
 
 

Stowmarket

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Route planning around the station including maps and platforms

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Station Message: Alert!

From Sunday 19th April, in response to the current coronavirus outbreak, this ticket office has been temporarily closed. The platform remains open and services will continue to call here to allow essential key workers to travel to and from work. Customers requiring tickets will be able to buy them either at ticket machines, online or by using the Greater Anglia app.

Station Message: Alert!

Step free access between platforms is via the level crossing, although some wheelchair users may find this route difficult so are advised to access the station via Creeting Road West for journeys towards Colchester and London, and Prentice Road when heading towards Diss and Norwich.

Getting to and from the station

 

Bicycle parking

Lockers,Stands,Wheel Racks
Storage sheltered
Yes
Storage location
cycle storage in the car park and on each platform
Storage spaces
74
Storage CCTV
No
Car Park
Station Car Park
Operator
National Car Parks Ltd
Address
-
-
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
382  with 7 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£6.50
Off peak rate
£4.00
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£30.00
Monthly rate
£118.00
3 Monthly rate
£337.00
Annual rate
£1180.00
CCTV Coverage
No
Onward travel information

Local bus services

Taxi

There is a taxi firm located by the car park entrance.

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:15 - 19:30
Saturday 07:20 - 16:30
Sunday 09:15 - 18:30
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Penalty fares
Penalty fares apply for Greater Anglia 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:00 - 21:30
Saturday 05:00 - 21:30
Sunday 07:00 - 22:15
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Help points available on platforms 1 and 2

Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Substitute buses stop outside mainstation entrance (Prentice Road)

Facilities

 
ATM Machine
Yes
Located by the ticket office
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Outside the station
Public Wi-Fi
Yes

Find WiFi Hotspots around Stowmarket station

Refreshment facilities
Yes
Coffee kiosk Cold drinks vending machine Food vending machine
Shops
Yes
Type of shops available
News agent
Toilets
Yes
Toilets Location
The toilets are located on Platform 2.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes

Assistance at this station is provided by both station staff and an onboard member of staff

Staff help available opening times
Monday - Friday 05:00 - 22:15
Saturday 05:00 - 22:15
Sunday 07:15 - 22:15

Monday - Saturday 05:00 - 22:15 Sunday 07:00 - 22:15

Ramp for train access
Yes
Step free access note

Step free access between platforms is via level crossing. For journeys towards Diss and Norwich use Creeting Road West and for journeys towards Colchester and London please use Prentice Road. Distance between the two platforms is approximately 600 metres of 5 minutes walk

Wheelchairs available
No

Station Map

 
Station plan

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