Last updated:Today at 09:09
Train companies affected:Avanti West Coast, Northern, TransPennine Express, Transport for Wales
Last updated:Today at 08:59
Train companies affected:Greater Anglia, Stansted Express
Solihull (SOL)
Solihull station, Station Approach, Solihull, West Midlands, B91 1LE
The lifts are out of order at Solihull station. If it helps with your journey, a taxi can be arranged for you between Solihull and Birmingham Moor Street where step-free access is available. Please speak to a member of staff or use the station help-point to arrange this.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:35 - 00:00
- Opening Hours,Saturday: 06:15 - 00:00
- Opening Hours,Sunday: 09:10 - 23:50
This station is in West Midlands Zone 4
The ticket office is currently closed for refurbishments. A temporary ticket office is available with the same opening hours at the front of the station. Please note, the temporary ticket office can only process card payments, if you wish to pay by cash, please use the ticket machine at the station.
Location
In the Booking Hall.
Notes
The ticket office is currently closed for refurbishments. A temporary ticket office is available with the same opening hours at the front of the station. Please note, the temporary ticket office can only process card payments, if you wish to pay by cash, please use the ticket machine at the station.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:35 - 21:50
- Information Services Opening Times,Saturday: 06:00 - 22:05
- Information Services Opening Times,Sunday: 08:30 - 23:30
Staff Help Available
- Staff Help Available,Monday to Friday: 05:35 - 00:00
- Staff Help Available,Saturday: 06:15 - 00:00
- Staff Help Available,Sunday: 09:10 - 23:50
Passenger Assistance Meeting Point is in the booking office.
If you are travelling before or after the station Booking office is staffed, please proceed to the platform and our Train Manager will assist you to board or alight the service.
Customer Help Points
Yes
On both platforms
Customer Services Notes
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Access Category A. Step free access to platforms via lifts.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
On platforms 1 and 2.
Waiting rooms
Available
The waiting room is available during the hours that trains are running.
Between Platforms 1 & 2.
Seating area
Available
Wheelchairs available
Unavailable
No wheelchair available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point available
Available
In short-stay car park.
Accessible spaces
8 spaces
Parking charges apply to Blue Badge holders in this car park, which is is managed by Excel Parking Services on behalf of Transport for West Midlands.
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:35 - 00:00
- Staff help available,Saturday: 06:15 - 00:00
- Staff help available,Sunday: 09:10 - 23:50
Passenger Assistance Meeting Point is in the booking office.
If you are travelling before or after the station Booking office is staffed, please proceed to the platform and our Train Manager will assist you to board or alight the service.
Customer Help Points
Yes
On both platforms
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Between platforms 1 and 2
Accessible Toilets
Available
On platforms 1 and 2.
Baby Changing
Available
Located in toilets on platforms.
Waiting Rooms
Available
The waiting room is available during the hours that trains are running.
Between Platforms 1 & 2.
Seating Area
Available
Operator
Excel Parking on behalf of Transport for West Midlands
- 0345 434 8008
- Station Approach
- Solihull
- B91 1LE
- https://connectcashlessparking.com/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
446 spaces
Accessible spaces
8 spaces
Parking charges apply to Blue Badge holders in this car park, which is is managed by Excel Parking Services on behalf of Transport for West Midlands.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
In short-stay car park.
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £3.50
- Rate per day £6.00
- Rate on Saturday £3.50
- Rate on Sunday £3.50
- Rate per week £22.50
Notes
As of 1 July 2024, this car park is managed by Excel Parking Services on behalf of Transport for West Midlands. As a result, you can no longer pay for parking at the Ticket Office or Chiltern Railways TVMs.
Payment options:
Cash, credit/debit card or Swift pay as you go at the pay stations within the car park
The SwiftParking app for Android and iOS
The Connect Cashless Parking app for Android and iOS (Location Code: 5454)
Pay by Phone on 0345 434 8008* (Location Code: 5454)
ConnectCashlessParking.com (Location Code: 5454)
* Calls to 0345 numbers are charged at the same rate as those to geographic (01 and 02) numbers.
ATM
Available
Located within a retail outlet on the station
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Public Wi-Fi
Available
Post Boxes
Available
Outside the station
Bicycle Storage
Spaces
30 spaces
Type of Storage
Stands
Location
on platform 1
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services depart from the front of the station on Station Approach Road.
For multi-operator bus information visit: www.networkwestmidlands.co.uk
Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus and midland metro travel around Birmingham.
Connections to Birmingham International Airport available. The X12 bus, operated by National Express, runs every 20mins from Solihull station to the airport.
For fares, timetables, and more information click here.
