Shepherd's Bush (SPB)

Managed by London Overground 

Shepherd's Bush station
Holland Park Roundabout
Shepherd's Bush
Greater London
W12 8LB

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee kiosk Food outlet (Seating unavailable)
  • ATM machine

    ATM machine Ticket hall
  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops


    Coffee kiosk and photo booth located in the ticket hall.

    Local shops and the Westfield shopping centre are located opposite the station


Shepherd's Bush

Stations made easy

Route planning around the station including maps and platforms

Show [SPB] route


Station Message: Alert!

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station 

Getting to and from the station

Car Park
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available

Shepherd's Bush London Underground Station (Central Line) is approximately 2 minutes' walk away

Ticket buying and collection

Ticket Office
Opening hours
Monday - Friday 07:30 - 10:00
13:30 - 18:30
Saturday 09:15 - 14:45
Sunday 10:15 - 11:15

Main entrance

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Get Oyster cards here
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here

New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office

Smartcards issued
Smartcards top-up
Not possible at this station
Smartcards validators
Southern's smartcard is called 'the key'.  To apply online, go to or pick up an application form from a Southern ticket office.
Penalty fares
Penalty fares apply for London Overground Southern 
London fare zone
Zone 2

Staffing and general services

Information available from staff
Information services - opening times
Monday - Friday 05:01 - 00:25
Saturday 05:06 - 00:27
Sunday 07:20 - 00:21
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Ticket gates
Location for Rail Replacement Services

Use Bus stop D in Ariel Way for westbound services to Clapham Junction


ATM Machine
Ticket hall
Refreshment facilities
Coffee kiosk Food outlet (Seating unavailable)
Type of shops available

Coffee kiosk and photo booth located in the ticket hall.

Local shops and the Westfield shopping centre are located opposite the station

Waiting Rooms

Accessibility and mobility access

Helpline Contact
0343 222 1234
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Helpline opening hours
Staff help available
Staff help available opening times
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:00 - 23:45
Sunday 07:30 - 00:02
Ramp for train access
Step free access coverage
Step free access note

 Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.

Wheelchairs available
Wheelchairs available open hours

Station Map

Station plan

View larger version
Stations made easy
Show [SPB] route

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