Shepherd's Bush (SPB)
Managed by London Overground
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee kiosk Food outlet (Seating unavailable) -
ATM machine
ATM machine Ticket hall -
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shops Coffee kiosk and photo booth located in the ticket hall.
Local shops and the Westfield shopping centre are located opposite the station
Shepherd's Bush
Getting to and from the station
- Car Park
No- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
- Metro
-
Shepherd's Bush London Underground Station (Central Line) is approximately 2 minutes' walk away
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 07:30 - 10:00
13:30 - 18:30
Saturday 09:15 - 14:45
Sunday 10:15 - 11:15
- Location
-
Main entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
-
New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
- Penalty fares
- Penalty fares apply for London Overground Southern
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:01 - 00:25
Saturday 05:06 - 00:27
Sunday 07:20 - 00:21
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Use Bus stop D in Ariel Way for westbound services to Clapham Junction
Facilities
- ATM Machine
- Yes
- Ticket hall
- Refreshment facilities
- Yes
- Coffee kiosk Food outlet (Seating unavailable)
- Shops
- Yes
- Type of shops available
-
Coffee kiosk and photo booth located in the ticket hall.
Local shops and the Westfield shopping centre are located opposite the station
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:00 - 23:45
Sunday 07:30 - 00:02
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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