Shepherd's Bush (SPB)
Shepherd's Bush station, Holland Park Roundabout, Shepherd's Bush, Greater London, W12 8LB
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 10:00, 13:30 - 18:30
- Opening Hours Saturday: 09:15 - 14:45
- Opening Hours Sunday: 10:15 - 11:15
Location
Main entrance
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:01 - 00:25
- Information Services Opening Times Saturday: 05:06 - 00:27
- Information Services Opening Times Sunday: 07:20 - 00:21
Staff Help Available
- Staff Help Available Monday to Saturday: 06:00 - 23:45
- Staff Help Available Sunday: 07:30 - 00:02
Customer Help Points
Yes
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:00 - 23:45
- Staff help available Sunday: 07:30 - 00:02
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
ATM
Yes
Ticket hall
Refreshment Facilities
Yes
Coffee kiosk Food outlet (Seating unavailable)
Shops
Yes
Coffee kiosk and photo booth located in the ticket hall.
Local shops and the Westfield shopping centre are located opposite the station
Pay Phones
No
Public Wi-Fi
No
Post Boxes
No
Post Office located nearby
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop D in Ariel Way for westbound services to Clapham Junction
Information to plan your onward journey is available in a printable format here
Shepherd's Bush London Underground Station (Central Line) is approximately 2 minutes' walk away
