Stratford (London) (SRA)
Managed by Elizabeth Line
Station facilities
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Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shops -
ATM machine
ATM machine ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance. -
Toilets
Toilets Accessible toilets are available. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops Newsagent
Stratford (London)
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Note that these are Council-owned cycle racks, located outside the front of the station
-
Cycle racks are available outside the Southern Ticket Hall area which are covered and have CCTV. This is a Westfield facility.
There are also various bicycle racks in Meridian Square. - Storage CCTV
- Yes
- Car Park
- Address
-
Westfield Stratford City, Montifichet Road, London, E20 1EJ
Stratford Shopping Centre multi storey Great eastern Road E15 1XE
- Opening hours
-
Car parking is available at Westfield’s or Stratford Shopping Centre.
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format here
- Taxi
-
A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.
- Impaired mobility set down / pick up points available
- No
- Metro
-
London Underground Central Line and Jubilee Lines and Docklands Light Railway.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 21:30
Saturday 06:15 - 21:30
Sunday 06:40 - 21:30
Southern ticket office 09:00-16:00 Mon-Fri 08:00-16:00 Sun
- Location
-
There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
-
Tickets can be collected onto Greater Anglia smartcards at this station.
- Penalty fares
- Penalty fares apply for Greater Anglia London Overground London Underground Elizabeth Line
- London fare zone
- Zone 2/3
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
TfL Rail - from first train until last
- Customer help points
- Yes
- Customer Services
- 0343 222 1234
- Ticket gates
- Yes
-
Ticket gates are staffed from first to last train
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement bus services for Greater Anglia, London Overground, and TfL Rail will depart from:
Montfichet Road, Bus Stop W, for Eastbound services - map here
Facilities
- ATM Machine
- Yes
- ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Stratford (London) station
- Refreshment facilities
- Yes
- Coffee shops
- Shops
- Yes
- Type of shops available
- Newsagent
- Toilets
- Yes
- Toilets Location
- Accessible toilets are available.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. - Helpline opening hours
- Staff help available
- Yes
- Staff are available to assist from the first to last train.
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Accessibility Category A. This station has step-free access to all platforms
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Staff are available to assist from the first to last train.
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