Skip to main content

Stratford (London) (SRA)

Stratford station, Station Street, Stratford, Greater London, E15 1AZ

Advertisement

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 21:30
  • Opening Hours Saturday: 06:15 - 21:30
  • Opening Hours Sunday: 06:40 - 21:30

Northern ticket office:

  • 09:00-16:00 Mon-Fri

  • 08:00-16:00 Sun

Location

There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.

London Fare Zone

Zone 2/3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

Tickets can be collected onto Greater Anglia smartcards at this station.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office
  • Yes - from information point

Customer Information

  • Announcements
  • Departure Screens

Staff Help Available

Yes

Staff are available to assist from the first to last train.

Customer Help Points

Yes

Customer Services Notes

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Accessibility Category A. This station has step-free access to all platforms

Ticket barriers and gates

Yes

Ticket gates are staffed from first to last train

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

No

Seating area

Yes

Platform 1&2 - Multiple seats available covered under canopy.

Platform 3&5 - Multiple seats available covered under canopy.

Platform 6&8 - Multiple seats available covered under canopy.

Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.

Platform 10a - Waiting Shelters available

Platform 11 - Waiting Shelter available

Platform 12 - Waiting Shelter available

Jubilee & DLR platforms - Seats available and covered by canopy.

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Car parking is available at Westfield's or Stratford Shopping Centre.

Staff Help

Staff help available

Yes

Staff are available to assist from the first to last train.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Toilets

Yes

Accessible toilets are available located on Jubilee line concourse - radar key required.

Toilets also available in the South concourse under the staircase.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

No

Seating Area

Yes

Platform 1&2 - Multiple seats available covered under canopy.

Platform 3&5 - Multiple seats available covered under canopy.

Platform 6&8 - Multiple seats available covered under canopy.

Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.

Platform 10a - Waiting Shelters available

Platform 11 - Waiting Shelter available

Platform 12 - Waiting Shelter available

Jubilee & DLR platforms - Seats available and covered by canopy.

Impaired mobility set down/pick up points available

No

Car park CCTV

No

ATM

Yes

ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.

Refreshment Facilities

Yes

Coffee shops & Refreshment Kiosks available

Shops

Yes

Newsagent located in the Central subway opposite platform 3&5 staircase

Pay Phones

No

Post Boxes

No

Outside the station - Stratford Centre

Bicycle Storage

Type of Storage

Stands

Location

Note that these are Council-owned cycle racks, located outside the front of the station

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station

Advertisement