Last updated:Today at 07:32
Train companies affected:South Western Railway
Stratford (London) (SRA)
Stratford station, Station Street, Stratford, Greater London, E15 1AZ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 21:30
- Opening Hours Saturday: 06:15 - 21:30
- Opening Hours Sunday: 06:40 - 21:30
Northern ticket office:
09:00-16:00 Mon-Fri
08:00-16:00 Sun
Location
There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area.
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Tickets can be collected onto Greater Anglia smartcards at this station.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
- Yes - from information point
Customer Information
- Announcements
- Departure Screens
Staff Help Available
Yes
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step-free access to all platforms
Ticket barriers and gates
Yes
Ticket gates are staffed from first to last train
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Platform 1&2 - Multiple seats available covered under canopy.
Platform 3&5 - Multiple seats available covered under canopy.
Platform 6&8 - Multiple seats available covered under canopy.
Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.
Platform 10a - Waiting Shelters available
Platform 11 - Waiting Shelter available
Platform 12 - Waiting Shelter available
Jubilee & DLR platforms - Seats available and covered by canopy.
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Car parking is available at Westfield's or Stratford Shopping Centre.
Staff Help
Staff help available
Yes
Staff are available to assist from the first to last train.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Toilets
Yes
Accessible toilets are available located on Jubilee line concourse - radar key required.
Toilets also available in the South concourse under the staircase.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
No
Seating Area
Yes
Platform 1&2 - Multiple seats available covered under canopy.
Platform 3&5 - Multiple seats available covered under canopy.
Platform 6&8 - Multiple seats available covered under canopy.
Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.
Platform 10a - Waiting Shelters available
Platform 11 - Waiting Shelter available
Platform 12 - Waiting Shelter available
Jubilee & DLR platforms - Seats available and covered by canopy.
Impaired mobility set down/pick up points available
No
Car park CCTV
No
ATM
Yes
ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.
Refreshment Facilities
Yes
Coffee shops & Refreshment Kiosks available
Shops
Yes
Newsagent located in the Central subway opposite platform 3&5 staircase
Pay Phones
No
Post Boxes
No
Outside the station - Stratford Centre
Bicycle Storage
Type of Storage
Stands
Location
Note that these are Council-owned cycle racks, located outside the front of the station
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line will depart from:
Montfichet Road, Bus Stop W, for Eastbound services
A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.
London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk)
London Underground Central Line and Jubilee Lines and Docklands Light Railway.
Elizabeth Line to Heathrow Airport
DLR to London City Airport
Greater Anglia to Stansted Airport via Tottenham Hale