Last updated:Today at 19:28
Train companies affected:CrossCountry, LNER, Northern, TransPennine Express
Stafford (STA)
Stafford station, Station Road, Stafford, Staffordshire, ST16 2AA
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 06:00 - 20:00
- Opening Hours,Sunday: 08:30 - 20:00
Location
Ticket machines can be found in the Booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
The Travel Centre adjacent the Ticket Office has low counters.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Sunday: 07:30 - 00:00
- Information Services Opening Times,Monday to Saturday: 04:00 - 00:00
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: 07:30 - 00:00
Passenger Assist meeting point is on the main concourse. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
Customers are encouraged to approach a member of station staff with any customer information enquiry.
Left Luggage
Unavailable
Lost Property
Available
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to all platforms / the platform
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
The Travel Centre adjacent the Ticket Office has low counters.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Stafford Car Park 1
2 spaces
Stafford Car Park 2
14 spaces
Stafford Car Park 2
4 Electric Vehicle charging points available
Accessible car park equipment
Stafford Car Park 1
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is partially covered
Dimensions of set-down/ pick-up spaces
The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: 07:30 - 00:00
Passenger Assist meeting point is on the main concourse. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
Available
Seating Area
Available
Railway Street (Car Park 1)
Operator
Avanti West Coast
- Railway Street
- Stafford
- ST16 2DT
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
75 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £5.50
- Rate on Sunday £5.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website**.**
Different rates apply to non rail users, please speak to a member of staff.
Stafford Multi Story (Car Park 2)
Operator
Avanti West Coast
- Multi Story Car Park
- Station Road
- Stafford
- ST16 2AA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
467 spaces
Accessible spaces
14 spaces
4 Electric Vehicle charging points available
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £5.50
- Rate on Sunday £5.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
ATM
Available
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
126 spaces
42 hoops on platform 1 (2 x cycles per hoop = 84 spaces) and 21 hoops in the MSCP (2 x cycles per hoop = 42 spaces)
Type of Storage
Stands & Racks
Location
84 cycle spaces in two bays on platform 1 with 42 cycle spaces in Car Park 2 (Multi-Story)
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Mammoth Lifestyle and Fitness LtdThe Green, MilfordStaffordST17 0UR01785 664555[email protected] (4-miles)
More Information
Transport Links
Rail replacement coach services can be found at the front of the station.
The Taxi rank is immediately outside the station
Information to plan your onward journey is available in a printable format here
Mammoth Lifestyle and Fitness LtdThe Green, MilfordStaffordST17 0UR01785 664555[email protected] (4-miles)
