London St Pancras International (STP)
Managed by Network Rail
Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops
London St Pancras International
Getting to and from the station
Bicycle parking
Compound,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
- Within car park
- Storage spaces
- 180
-
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- CP Plus
- Phone number
- 0207 431 4001
- Address
-
-
-
- Web address
- http://stpancras.com/maps/parking
- Email address
- [email protected]
- Note
-
The car park is behind the station on Pancras Road. The road is one-way, accessed from Euston Road.
Pick up / set down: on Pancras Road. You cannot leave your vehicle unattended.
Pancras Road is one-way and can only be accessed from Euston Road
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 322 with 12 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
-
There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by NCP.
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access.
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/
- Taxi
-
Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.
Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
- Accessible taxis
-
Accessible taxis can be located on Midland Road and Pancras Road
- Impaired mobility set down / pick up points available
- Yes
-
A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.
The drop off zone leads directly to the Eurostar departures.
There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.
- Metro
-
The underground station London Kings Cross St Pancras leads directly into London St Pancras International and is better connected than any other London station with six of the major tube lines running through it.
- Victoria
- Hammersmith & City
- Piccadilly
- Circle
- Metropolitan
- Northern
You can plan your Tube journey to or from this station at www.tfl.gov.uk
- Airport
-
Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour.
The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport.
Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A.
Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour.
Luton Airport: A direct train service operates from St Pancras to Luton Airport Parkway several times an hour.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 22:00
Saturday 06:00 - 21:00
Sunday 08:00 - 22:15
Note: Only Travelcards routed 'Plus High Speed' or ''Any Permitted + HS' are valid on High Speed services to Stratford International
- Location
-
On the station concourse
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Height adjustable ticket counter is only available at East Midlands ticket office.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
yes
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
-
Oyster cards can only be purchased from the self-service machines in the Underground station
You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern.
Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services.
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- Yes
-
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
- Left luggage
- Yes
- Excess Baggage Company
- Operated by Excess Baggage Company
- 020 3468 4665
- Left Luggage - Baggage Storage (Lockers). Located on the Main Concourse. Mon - Sat 05:30 - 23:00. Sun 07:00 - 23:00.
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 09:00 - 17:30
- 0330 024 0215
- Located on the Main Concourse
- Customer Services
-
Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).
Platforms 5-10 and the international departures areas are managed by Eurostar.
Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.
- Ticket gates
- Yes
-
Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Bureau de Change
- Yes
- First class Lounge
- Yes
-
Located
On the same level as the platforms down from the champagne bar
Tickets Accepted
All First Class ticket holders
Facilities
Screens with updated train information & also Sky News
Refreshments
Screens with updated train information & also Sky News
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
-
Monday - Friday 07:00 - 20:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 24 Hours a Day
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