London St Pancras International (STP)
London St. Pancras International st, Pancras Road, London, Greater London, N1C 4QP
The lifts are out of order between Platform B and concourse/exit at St Pancras International station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 23:15
- Opening Hours Saturday: 06:00 - 23:15
- Opening Hours Sunday: 07:15 - 23:15
Note: Only Travelcards routed 'Plus High Speed' or ''Any Permitted + HS' are valid on High Speed services to Stratford International
Location
On the station concourse
London Fare Zone
Zone 1
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
yes
Height adjusted ticket office counter
Yes
Height adjustable ticket counter is only available at East Midlands ticket office.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster cards can only be purchased from the self-service machines in the Underground station
You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern.
Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Multiple train companies serve St Pancras International with different smartcard options, and you may not be able to top-up or validate all smartcards at this station.
Please follow the links below for more detailed information form the specific train company.
Southeastern (High Speed only)
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
Customer Help Points
Yes
Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
Customer Services Notes
Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).
Platforms 5-10 and the international departures areas are managed by Eurostar.
Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 09:00 - 17:30
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free level access to all platforms via lifts. The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.
The Assistance Meeting Point varies - please check with your operator.
Ticket barriers and gates
Yes
Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms.
Accessible ticket machines
Yes
yes
Height adjusted ticket office counter
Yes
Height adjustable ticket counter is only available at East Midlands ticket office.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
Waiting rooms
Yes
All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground.
Seating area
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis can be located on Midland Road and Pancras Road
Impaired mobility set down/pick-up point
Yes
A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.
The drop off zone leads directly to the Eurostar departures.
There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.
Accessible spaces
12 spaces
Accessible car park equipment
Yes
There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by NCP.
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
Customer Help Points and Meeting Point
Yes
Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
"
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Thameslink.
"
Toilets
Yes
Accessible Toilets
Yes
There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
Baby Changing
Yes
Waiting Rooms
Yes
All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground.
Seating Area
No
First Class Lounge
No
Operator
CP Plus
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
322 spaces
Accessible spaces
12 spaces
Accessible car park equipment
Yes
There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by NCP.
Impaired mobility set down/pick up points available
Yes
A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.
The drop off zone leads directly to the Eurostar departures.
There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.
Car park CCTV
No
ATM
Yes
Currency Exchange
Yes
Refreshment Facilities
Yes
Station concourse
Shops
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
180 spaces
Type of Storage
Compounds, Stands & Racks
Location
Within car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.
Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access.
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/
The underground station London Kings Cross St Pancras leads directly into London St Pancras International and is better connected than any other London station with six of the major tube lines running through it.
Victoria
Hammersmith & City
Piccadilly
Circle
Metropolitan
Northern
You can plan your Tube journey to or from this station at www.tfl.gov.uk
Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour.
The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport.
Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A.
Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour.
Luton Airport: The Luton Airport Express service departs from St Pancras to Luton Airport Parkway, with connections on the Luton DART to London Luton Airport. A regular Thameslink service also departs St Pancras to Luton Airport Parkway.
