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London St Pancras International (STP)

London St. Pancras International st, Pancras Road, London, Greater London, N1C 4QP

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:45 - 23:15
  • Opening Hours Saturday: 06:00 - 23:15
  • Opening Hours Sunday: 07:15 - 23:15

Note: Only Travelcards routed 'Plus High Speed' or ''Any Permitted + HS' are valid on High Speed services to Stratford International.

Location

On the station concourse

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

yes

Height adjusted ticket office counter

Yes

Height adjustable ticket counter is only available at East Midlands ticket office.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster cards can only be purchased from the self-service machines in the Underground station

You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern.

Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Multiple train companies serve St Pancras International with different smartcard options, and you may not be able to top-up or validate all smartcards at this station.

Please follow the links below for more detailed information form the specific train company.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office
  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

Customer Help Points

Yes

Yes there is help available at the Thameslink and East Midlands Railway help desks.  For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

Customer Services Notes

Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).

Platforms 5-10 and the international departures areas are managed by Eurostar.

Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free level access to all platforms via lifts. The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.

The Assistance Meeting Point varies - please check with your operator.

Ticket barriers and gates

Yes

Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms.

Accessible ticket machines

Yes

yes

Height adjusted ticket office counter

Yes

Height adjustable ticket counter is only available at East Midlands ticket office.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.

Waiting rooms

Yes

All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground.

Seating area

No

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis can be located on Midland Road and Pancras Road

Impaired mobility set down/pick-up point

Yes

A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.

The drop off zone leads directly to the Eurostar departures.

There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.

Accessible spaces

12 spaces

Accessible car park equipment

Yes

There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by NCP.

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

Customer Help Points and Meeting Point

Yes

Yes there is help available at the Thameslink and East Midlands Railway help desks.  For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

"

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

"

Toilets

Yes

Accessible Toilets

Yes

There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.

Baby Changing

Yes

Waiting Rooms

Yes

All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground.

Seating Area

No

First Class Lounge

No

Operator

St Pancras International Car Parking

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

315 spaces

Accessible spaces

12 spaces

Accessible car park equipment

Yes

There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by NCP.

Impaired mobility set down/pick up points available

Yes

A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.

The drop off zone leads directly to the Eurostar departures.

There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.

Car park CCTV

Yes

ATM

Yes

Currency Exchange

Yes

Refreshment Facilities

Yes

Station concourse

Shops

Yes

Bicycle Storage

Spaces

180 spaces

Type of Storage

Compounds, Stands & Racks

Location

Within car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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