Last updated:Today at 09:09
Train companies affected:Avanti West Coast, Northern, TransPennine Express, Transport for Wales
Last updated:Today at 08:59
Train companies affected:Greater Anglia, Stansted Express
Sunderland (SUN)
Sunderland station, Athenaeum Street, Sunderland, Tyne & Wear, SR1 3HP
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 18:00
- Opening Hours,Saturday: 06:15 - 18:00
- Opening Hours,Sunday: 08:00 - 17:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Located on the North Concourse and accepts cash and cards.
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: 06:30 - 00:10
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
- Staff Help Available,Monday to Friday: 05:15 - 00:00
- Staff Help Available,Saturday: 05:15 - 00:00
- Staff Help Available,Sunday: 06:30 - 00:00
Customer Help Points
No
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
No
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Located on the North Concourse and accepts cash and cards.
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
There is a waiting room between platform 1 and 4 .
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
No designated area is provided. The station front may be used for set down purposes.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:15 - 00:00
- Staff help available,Saturday: 05:15 - 00:00
- Staff help available,Sunday: 06:30 - 00:00
Customer Help Points
No
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
Accessible Toilets
Unavailable
Baby Changing
Available
Waiting Rooms
Unavailable
There is a waiting room between platform 1 and 4 .
Seating Area
Available
Refreshment Facilities
Available
Public Telephones
No
Bicycle Storage
Spaces
0 spaces
Type of Storage
Compounds
CCTV
No
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off in Fawcett Street, near to the Travel Centre entrance in Athenaeum Street, outside Wilkinsons.
Taxi rank outside of the station.
Busline 0871 200 2233
Tyne and Wear metro station close to the station. 0191 203 3333
Not available at this station.
