Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Sunderland (SUN)
Sunderland station, Athenaeum Street, Sunderland, Tyne & Wear, SR1 3HP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 18:00
- Opening Hours Saturday: 06:15 - 18:00
- Opening Hours Sunday: 08:00 - 17:00
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Located on the North Concourse and accepts cash and cards.
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: 06:30 - 00:10
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
- Staff Help Available Monday to Friday: 05:15 - 00:00
- Staff Help Available Saturday: 05:15 - 00:00
- Staff Help Available Sunday: 06:30 - 00:00
Customer Help Points
No
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
No
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
Yes
Located on the North Concourse and accepts cash and cards.
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
There is a waiting room between platform 1 and 4 .
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Impaired mobility set down/pick-up point
No
No designated area is provided. The station front may be used for set down purposes.
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:15 - 00:00
- Staff help available Saturday: 05:15 - 00:00
- Staff help available Sunday: 06:30 - 00:00
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
There is a waiting room between platform 1 and 4 .
Seating Area
Yes
Refreshment Facilities
Yes
Pay Phones
No
Bicycle Storage
Spaces
0 spaces
Type of Storage
Compounds
CCTV
No
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off in Fawcett Street, near to the Travel Centre entrance in Athenaeum Street, outside Wilkinsons.
Taxi rank outside of the station.
Busline 0871 200 2233
Tyne and Wear metro station close to the station. 0191 203 3333
Not available at this station.
