Sway (SWY)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities Platform 1
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Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a radar key. Toilets are only available when the ticket office is open.
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Pay phone
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Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Sway
Getting to and from the station
Bicycle parking
Lockers,Wheel Racks- Storage sheltered
- Yes
- Storage spaces
- 10
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
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Weekend tickets are available from 1200 Friday £4.70
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 34 with 2 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £2.30
- Saturday rate
- £2.00
- Sunday rate
- £2.00
- Weekly rate
- £11.50
- Monthly rate
- £28.90
- 3 Monthly rate
- £86.70
- Annual rate
- £289.00
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Bank Holiday £2.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:35 - 10:00
Saturday Closed
Sunday Closed
- Location
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On platform 1 next to the ticket office
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Sway ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 06:35 - 10:00
Saturday Closed
Sunday Closed
- Customer help points
- Yes
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Help points are available on all platforms
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Sway.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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To Bournemouth: Station Road by Railway Bridge opposite Bus Stop
To Brockenhurst: Station Road Bus Stop by Railway Bridge
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
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Find WiFi Hotspots around Sway station
- Toilets
- Yes
- Toilets Location
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The toilets are located on Platform 1. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a radar key. Toilets are only available when the ticket office is open.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
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Platform 1
- Waiting rooms opening hours
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Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
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Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also use our Assisted Boarding Points service. More information here: here
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- Step-free category B station - This station has level access from the main entrance to Platform 1 (for trains towards Southampton). There is level access from the car park to Platform 2 (for trains towards Bournemouth/ Weymouth) via a separate entrance. The step-free route between platforms is approximately 300m via the street (please note the station access road on the Platform 2 side has no pavement).
- Wheelchairs available
- No
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