Tunbridge Wells (TBW)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities Heated waiting room on both platforms Only available when staff present -
Trolleys
-
Refreshments
Note Coffee shop and Selecta vending machines -
ATM machine
ATM machine -
Toilets
Toilets On Platform 1 and Platform 2 - Available during staffing hours -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note Outside the station -
Tourist information office
-
Shops
Shops newspapers
Tunbridge Wells
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- car park, Platform 1& outside station
- Storage spaces
- 118
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- Premium Car Park
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Web address
- https://www.southeasternrailway.co.uk/carparks
- Email address
- [email protected]
- Note
- Annual season holders only
- Opening hours
- Free of charge
- No
- Annual rate
- £1540.40
- Annual season holders only
- CCTV Coverage
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Email address
- [email protected]
- Note
-
See www.southeasternrailway.co.uk/carparks for further details
- Opening hours
-
Monday - Friday 24 Hours a Day
- Number of spaces
- 75 with 4 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £7.30
- Off peak rate
- £6.50
- Saturday rate
- £1.50
- Sunday rate
- £4.70
- Weekly rate
- £32.20
- Monthly rate
- £113.30
- 3 Monthly rate
- £338.10
- 6 Monthly rate
- £676.40
- Annual rate
- £1223.90
-
See www.southeasternrailway.co.uk/carparks for further details
- CCTV Coverage
- Yes
- Car Park
- Station Car Park
- Operator
- Southeastern
- Phone number
- 0345 322 7021
- Opening hours
- Number of spaces
- 214 with 0 accessible spaces available
- Free of charge
- No
- Daily rate
- £6.70
- 3 Monthly rate
- £285.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
both sides of station
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:55 - 21:40
Saturday 06:30 - 20:40
Sunday 07:45 - 21:55
This station is not continuously staffed please see staffing times for details of when staff are available.
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- There are standing height and wheelchair height ticket counters available.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Outside of platform 1
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Post box
- Yes
- Outside the station
- Refreshment facilities
- Yes
- Coffee shop and Selecta vending machines
- Shops
- Yes
- Type of shops available
- newspapers
- Toilets
- Yes
- Toilets Location
- On Platform 1 and Platform 2 - Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Only available when staff present
- National key toilets
- Yes
- National key toilets location
- On Platform 1 and Platform 2 - Available during staffing hours
- Waiting Rooms
- Yes
- Waiting rooms location
- Heated waiting room on both platforms Only available when staff present
- Waiting rooms opening hours
-
Only available when staff present
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
- Helpline opening hours
-
*Helpline closed on Christmas Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:00 - 01:45
Saturday 05:00 - 01:45
Sunday 07:20 - 00:30
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Friday 05:00 - 01:45
Saturday - Sunday 05:00 - 02:15
Saturday - Sunday 06:30 - 00:30
Assistance is available from this station from First to Last trains.
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