Tunbridge Wells (TBW)

Managed by Southeastern 

 
Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
Kent
TN1 1BT
 

Station facilities

  • Station seating facilities

    Station seating facilities on both platforms
  • Trolleys

  • Refreshments

    Note Coffee shop
  • ATM machine

    ATM machine
  • Toilets

    Toilets There are toilets on Platform 1 and platform 2.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

    Note Outside the station
  • Tourist information office

  • Shops

    Shops newspapers
 
 

Tunbridge Wells

Stations made easy

Route planning around the station including maps and platforms

Show [TBW] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
car park, Platform 1& outside station
Storage spaces
118
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Premium Car Park
Operator
Indigo
Note
Annual season holders only
Free of charge
No
Annual rate
£1460.60
Annual season holders only
CCTV Coverage
Yes
Car Park
Station Car Park
Operator
Saba Park Solutions UK Limited
Phone number
03301 235 247
Email address
customersupport.uk@sabagroup.com
Note

See www.southeasternrailway.co.uk/carparks for further details 

Opening hours
Monday - Friday 24 Hours a Day
Number of spaces
75  with 3 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
No
Daily rate
£7.10
Off peak rate
£6.30
Saturday rate
£4.50
Sunday rate
£1.00
Weekly rate
£30.60
Monthly rate
£107.50
3 Monthly rate
£320.70
6 Monthly rate
£641.40
Annual rate
£1160.50

See www.southeasternrailway.co.uk/carparks for further details 

CCTV Coverage
Yes
Car Park
Torrington Road - Multi-Storey Car Park
Opening hours
Number of spaces
0  with 0 accessible spaces available
Free of charge
No
Daily rate
£6.70
3 Monthly rate
£285.00
CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

both sides of station

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:55 - 21:40
Saturday 06:30 - 20:40
Sunday 07:45 - 21:55

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
There are standing height and wheelchair height ticket counters available.
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

booking hall

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Outside of platform 1 

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Post box
Yes
Outside the station
Refreshment facilities
Yes
Coffee shop
Shops
Yes
Type of shops available
newspapers
Toilets
Yes
Toilets Location
There are toilets on Platform 1 and platform 2.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
National key toilets location
On Platform 1 and Platform 2.
Waiting Rooms
Yes
Waiting rooms location
on both platforms
Waiting rooms opening hours

Only available when staff present

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
Assistance is available from this station from First to Last trains.
Staff help available opening times
Monday - Friday 05:00 - 01:45
Saturday 05:00 - 02:15
Sunday 06:30 - 00:30

Assistance is available from this station from First to Last trains.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Friday 05:00 - 01:45
Saturday - Sunday 05:00 - 02:15
Saturday - Sunday 06:30 - 00:30

Assistance is available from this station from First to Last trains.

Station Map

 
Station plan

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