Last updated:Today at 16:13
Train companies affected:East Midlands Railway, Grand Central, Hull Trains, LNER, Lumo
Tunbridge Wells (TBW)
Tunbridge Wells station, Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1BT
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:55 - 21:40
- Opening Hours Saturday: 06:30 - 20:40
- Opening Hours Sunday: 07:45 - 21:55
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday to Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: 05:00 - 01:45
- Staff Help Available Saturday: 05:00 - 01:45
- Staff Help Available Sunday: 07:20 - 00:30
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
Yes
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
Waiting rooms
Yes
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Tunbridge Wells Car Park 1
Not Specified
Tunbridge Wells Car Park 2
4 spaces
Tunbridge Wells Car Park 3
0 spaces
Tunbridge Wells Car Park 2
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:00 - 01:45
- Staff help available Saturday: 05:00 - 01:45
- Staff help available Sunday: 07:20 - 00:30
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
Toilets
Yes
On Platform 1 and Platform 2 - Available during staffing hours
Accessible Toilets
Yes
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
Baby Changing
Yes
Only available when staff present
Waiting Rooms
Yes
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Seating Area
Yes
Premium Car Park
Operator
APCOA Parking
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £7.20
- Rate per day £8.00
- Rate on Saturday £6.00
- Rate on Sunday £3.50
- Rate per week £34.50
- Rate per month £121.20
- Rate per 3 months £361.60
- Rate per 6 months £724.00
- Rate per year £1297.00
Notes
Annual season holders only
Station Car Park
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
Spaces
75 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £1632.00
Notes
See www.southeasternrailway.co.uk/carparks for further details
Station Car Park
Spaces
214 spaces
Accessible spaces
0 space
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
ATM
Yes
Refreshment Facilities
Yes
Coffee shop and Selecta vending machines
Shops
Yes
newspapers
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Post Boxes
Yes
Outside the station
Bicycle Storage
Spaces
118 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
car park, Platform 1& outside station
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Outside of platform 1 (what 3 words: bronze.deed.judge)
both sides of station
Information to plan your onward journey is available in a printable format here
