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Tunbridge Wells (TBW)

Tunbridge Wells station, Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1BT

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:55 - 21:40
  • Opening Hours Saturday: 06:30 - 20:40
  • Opening Hours Sunday: 07:45 - 21:55

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday to Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Friday: 05:00 - 01:45
  • Staff Help Available Saturday: 05:00 - 01:45
  • Staff Help Available Sunday: 07:20 - 00:30

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

On Platform 1 and Platform 2 - Available during staffing hours

Waiting rooms

Yes

Only available when staff present

Heated waiting room on both platforms Only available when staff present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Tunbridge Wells Car Park 1

Not Specified

Tunbridge Wells Car Park 2

4 spaces

Tunbridge Wells Car Park 3

0 spaces

Tunbridge Wells Car Park 2 

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:00 - 01:45
  • Staff help available Saturday: 05:00 - 01:45
  • Staff help available Sunday: 07:20 - 00:30
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel

Toilets

Yes

On Platform 1 and Platform 2 - Available during staffing hours

Accessible Toilets

Yes

On Platform 1 and Platform 2 - Available during staffing hours

Baby Changing

Yes

Only available when staff present

Waiting Rooms

Yes

Only available when staff present

Heated waiting room on both platforms Only available when staff present

Seating Area

Yes

Premium Car Park

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per year £1570.00
Notes

Annual season holders only

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
Spaces

75 spaces

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £7.60
  • Rate on Saturday £5.70
  • Rate on Sunday £3.50
  • Rate per week £33.20
  • Rate per month £116.60
  • Rate per 3 months £348.00
  • Rate per 6 months £696.50
  • Rate per year £1247.50
Notes

Station Car Park

Spaces

214 spaces

Accessible spaces

0 space

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £6.70
  • Rate per 3 months £285.00

ATM

Yes

Refreshment Facilities

Yes

Coffee shop and Selecta vending machines

Shops

Yes

newspapers

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Post Boxes

Yes

Outside the station

Bicycle Storage

Spaces

118 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

car park, Platform 1& outside station

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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