Last updated:Yesterday at 17:15
Train companies affected:South Western Railway
Tunbridge Wells station, Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1BT
This station is not continuously staffed please see staffing times for details of when staff are available.
On way in to access trains
Yes
Yes
booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Yes
Yes
booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
On Platform 1 and Platform 2 - Available during staffing hours
Yes
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
Tunbridge Wells Car Park 1
Not Specified
Tunbridge Wells Car Park 2
4 spaces
Tunbridge Wells Car Park 3
0 spaces
Tunbridge Wells Car Park 2
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Yes
On Platform 1 and Platform 2 - Available during staffing hours
Yes
On Platform 1 and Platform 2 - Available during staffing hours
Yes
Only available when staff present
Yes
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Yes
APCOA Parking
Yes
Yes
Parking charges apply
Annual season holders only
APCOA Parking
75 spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
See www.southeasternrailway.co.uk/carparks for further details
214 spaces
0 space
Yes
Yes
Parking charges apply
Yes
Yes
Coffee shop and Selecta vending machines
Yes
newspapers
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Outside the station
118 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
car park, Platform 1& outside station
Yes
No
There are no cycle hire facilities at this station
Outside of platform 1
both sides of station
Information to plan your onward journey is available in a printable format here