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Tunbridge Wells station, Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1BT
The gents toilets on platform 1 are out of use.
This station is not continuously staffed please see staffing times for details of when staff are available.
The ticket office by the entrance to Platform 2, is staffed on Monday to Friday only from 06:00 to 14:30. Outside of these times, please visit the main ticket office by the entrance to Platform 1.
Yes
Available
booking hall
Available
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
Unavailable
Available
Yes
Announcements are made both visually and audibly
Induction loops are throughout this station
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Available
Available
booking hall
Available
There are standing height and wheelchair height ticket counters available.
Yes
Available
Available
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
Available
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Available
Available
Public telephones are not wheelchair accessible
Available
There are tactile warnings on all platforms
There are automatic wide aisle gates that are less than 0.9 metres wide
Available
Accessible taxis are available to book
Available
Tunbridge Wells Car Park 1
Not Specified
Tunbridge Wells Car Park 2
4 spaces
Tunbridge Wells Car Park 3
0 spaces
Tunbridge Wells Car Park 1
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Tunbridge Wells Car Park 2
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Tunbridge Wells Car Park 3
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
This is a combined drop-off and pick-up point
There are no seating or waiting facilities at this drop-off and/or pick-up point
The drop-off and/or pick-up point is on the same side of the road as the station
Ramps can only be deployed from the rear of a vehicle
The drop-off and/or pick-up point is partially covered
There is space for more than 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Yes
On platform
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Available
On Platform 1 and Platform 2 - Available during staffing hours
Available
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
Available
Only available when staff present
Available
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Available
APCOA Parking
Available
Yes
Parking charges apply
Off peak evening rate (after 18:00) - £4.00
APCOA Parking
75 spaces
4 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Available
Yes
Parking charges apply
Annual season holders only.
See www.southeasternrailway.co.uk/carparks for more information
214 spaces
0 space
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Available
Yes
Available
Available
Coffee shop and Selecta vending machines
Available
newspapers
Yes
Available
Public telephones are not wheelchair accessible
Available
Outside the station
118 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
car park, Platform 1& outside station
Yes
No
There are no cycle hire facilities at this station
Outside of platform 1 (what 3 words: bronze.deed.judge)
both sides of station
Information to plan your onward journey is available in a printable format here