Tunbridge Wells (TBW)
Tunbridge Wells station, Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1BT
The gents toilets on platform 1 are out of use.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:55 - 21:40
- Opening Hours,Saturday: 06:30 - 20:40
- Opening Hours,Sunday: 07:45 - 21:55
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
The ticket office by the entrance to Platform 2, is staffed on Monday to Friday only from 06:00 to 14:30. Outside of these times, please visit the main ticket office by the entrance to Platform 1.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday to Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 01:45
- Staff Help Available,Saturday: 05:00 - 01:45
- Staff Help Available,Sunday: 07:20 - 00:30
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Ticket barriers and gates
Available
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Available
There are standing height and wheelchair height ticket counters available.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
Waiting rooms
Available
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Tunbridge Wells Car Park 1
Not Specified
Tunbridge Wells Car Park 2
4 spaces
Tunbridge Wells Car Park 3
0 spaces
Tunbridge Wells Car Park 1
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Tunbridge Wells Car Park 2
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Tunbridge Wells Car Park 3
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the rear of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is partially covered
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 01:45
- Staff help available,Saturday: 05:00 - 01:45
- Staff help available,Sunday: 07:20 - 00:30
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Toilets
Available
On Platform 1 and Platform 2 - Available during staffing hours
Accessible Toilets
Available
On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
Baby Changing
Available
Only available when staff present
Waiting Rooms
Available
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Seating Area
Available
Premium Car Park
Operator
APCOA Parking
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £8.10
- Rate per day £9.00
- Rate on Saturday £6.30
- Rate on Sunday £4.00
- Rate per week £36.10
- Rate per month £126.80
- Rate per 3 months £378.30
- Rate per 6 months £757.50
- Rate per year £1357.00
Notes
Off peak evening rate (after 18:00) - £4.00
Station Car Park
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
Spaces
75 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per year £1730.00
Notes
Annual season holders only.
See www.southeasternrailway.co.uk/carparks for more information
Station Car Park
Spaces
214 spaces
Accessible spaces
0 space
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
ATM
Available
Refreshment Facilities
Available
Coffee shop and Selecta vending machines
Shops
Available
newspapers
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Post Boxes
Available
Outside the station
Bicycle Storage
Spaces
118 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
car park, Platform 1& outside station
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Outside of platform 1 (what 3 words: bronze.deed.judge)
both sides of station
Information to plan your onward journey is available in a printable format here