Last updated:Today at 10:48
Train companies affected:Avanti West Coast, London Northwestern Railway
Teddington (TED)
Teddington station, Victoria Road, Teddington, Greater London, TW11 0BB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:40 - 20:25
- Opening Hours,Saturday: 06:40 - 20:25
- Opening Hours,Sunday: 08:45 - 18:00
Location
At entrance to platforms at the bottom of the footbridge
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Teddington ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:40 - 20:25
- Information Services Opening Times,Saturday: 06:40 - 20:25
- Information Services Opening Times,Sunday: 08:45 - 18:00
Staff Help Available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Teddington.
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Step-free category B2 Station - Level access to both platforms from separate entrances and lifts to both platforms.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting rooms
Available
Heated waiting room on Platform 2.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
0 spaces
Accessible car park equipment
No
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Only accessible toilets are available. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Baby Changing
Unavailable
Waiting Rooms
Available
Heated waiting room on Platform 2.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Spaces
8 spaces
Accessible spaces
0 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.10
- Off-peak rate £3.30
- Rate per day £6.60
- Rate on Saturday £3.30
- Rate on Sunday £3.30
- Rate per week £26.30
- Rate per month £93.10
- Rate per 3 months £279.30
- Rate per year £931.00
Notes
RingGo Code 2053.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.30.
Off Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £9.90.
Refreshment Facilities
Available
Coffee shop on Platform 2.
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
244 spaces
A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Location
Platform 1, platform 2 and station entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Terminating journeys: The Causeway, Park Road bus stand
Through journeys towards Kingston and New Malden: High Street/ Elmfield Avenue stop C
Through journeys towards Strawberry Hill and Twickenham: High Street/ Elmfield Avenue Stop D
Information to plan your onward journey is available in a printable format here
