Trefforest (TRF)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
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ATM machine
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Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
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Shops
Trefforest
Getting to and from the station
- Car Park
Station Car Park
- Phone number
- 03333211202
- Opening hours
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Monday - Friday 24 Hours a Day
Monday - Sunday 24 Hours a Day
Monday - Sunday 24 Hours a Day
- Number of spaces
- 112 with 6 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 07:20 - 13:00
Sunday Closed
Temporary opening hours due to the COVID-19 pandemic.
- Location
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On the Cardiff-bound platform
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Located on the Cardiff bound platform via Park Street entrance and accessed via ramp steeper than 1:12.
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Located on the Cardiff bound platform via Park Street entrance and accessed via ramp steeper than 1:12.
- Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Not possible at this station
- Smartcards validators
No
- More information about Penalty fares
Staffing and general services
- Information available from staff
Yes - from ticket office
- Information services - opening times
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Monday - Friday 06:00 - 18:00
Saturday 08:00 - 14:30
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
No
- Lost Property
- Yes
- Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
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From 9 April 2022 until further notice
For services towards Pontypridd, wait at the station entrance opposite The Pink Shop. For services towards Cardiff wait in front of the Pick and Shovel pub on Broadway.
Facilities
- ATM Machine
No
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
- end of car park past roundabout 100yds
- Toilets
No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
Yes
- There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Staff help available opening times
- Ramp for train access
Yes
- Step free access coverage
No
- Step free access note
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Category B2.
Step free access to Platform 1 (to Cardiff) however the ramp from Park Street has a steep gradient.
Step free access to Platform 2 (to Pontypridd) from the car park.
Access between the platforms is via a footbridge with steps.
- Wheelchairs available
No
- Nearest station with more facilities CRS Code
- Pontypridd;