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Last updated:Today at 22:42
Train companies affected:London Overground

Upminster (UPM)

Upminster station, Station Road, Upminster, Essex, RM14 2TD

The lifts are out of order between platforms 4 / 5 and the station entrance / exit at Upminster station.

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:15 - 22:00
  • Opening Hours,Saturday: 06:15 - 22:00
  • Opening Hours,Sunday: 06:45 - 22:00
London Fare Zone

Zone 6

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Customer Service Staff

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available

  • Yes - from information point
  • Yes - from ticket office
  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:30 - 20:15
  • Information Services Opening Times,Saturday: 06:15 - 20:15
  • Information Services Opening Times,Sunday: 06:45 - 20:00

Information point also located on Platform 1

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:00 - 21:00

Customer Help Points

Yes

Customer Services Notes

Monday - Friday, 08:00 - 20:00

Saturday - Sunday - Public Holidays, 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 08:00 - 20:00
  • Lost Property,Saturday to Sunday: 09:00 - 16:00
  • Lost Property,Public Holidays: 09:00 - 16:00

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Lifts are available from street level to platforms 1, 2/3 & 4/5

Step free access is not available to/from platform 6 (trains towards Romford).

Local TfL Buses are available to Emerson Park and Romford for those who cannot access Platform 6.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Customer Service Staff

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Platform 1. This can be accessed using a radar key.

Waiting rooms

Available

Closed until further notice

Platform 1

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Outside main entrance on Station Road

Accessible spaces

9 spaces

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Number of set-down/ pick-up spaces

There is space for 1 vehicle at a time to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:00 - 21:00
Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Unavailable

The toilets are located on Platform 1.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Accessible Toilets

Available

Platform 1. This can be accessed using a radar key.

Baby Changing

Available

Waiting Rooms

Available

Closed until further notice

Platform 1

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available
  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

498 spaces

Accessible spaces

9 spaces

Impaired mobility set down/pick up points available

Available

Outside main entrance on Station Road

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Rate per day £10.30
  • Rate on Saturday £4.10
  • Rate on Sunday £4.10
  • Rate per week £43.00
  • Rate per month £164.00
  • Rate per 3 months £476.00
  • Rate per year £1588.00

Notes

Premier Reserved Parking (Annual): £2,087.00

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

ATM

Available

Outside the main booking hall, adjacent to WH Smith

Refreshment Facilities

Available

Refreshment Kiosk on Platform 1

Shops

Available

Doddle and WH Smith

Public Telephones

No

Public Wi-Fi

Available

Post Boxes

Available

Bicycle Storage

Spaces

84 spaces

To apply for a space in the secure compound building, please enquire at the ticket office

Type of Storage

Compounds & Racks

Location

Entrance to station car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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