Last updated:Today at 22:56
Train companies affected:Southeastern, Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
London Waterloo East (WAE)
London Waterloo East station, Sandell Street, London, SE1 8NH
The accessible toilet on platforms B and C is currently out of order.
Station Information
Ticket Office
Opening Hours
Available
Assistance/Help available from station staff from First to Last trains.
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
On overbridge from Waterloo Main station
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
Available
Customer Help Points
Yes
On platforms and overbridge
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Ticket barriers and gates
Available
Accessible ticket machines
Available
On overbridge from Waterloo Main station
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platforms B and C - Available during staffing hours. This toilet is stoma friendly
Waiting rooms
Available
Heated waiting room on Platform B and C Only available when staff present
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Available
Customer Help Points
Yes
On platforms and overbridge
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Point location
There are Help Points
Toilets
Available
Platform B and C - Available during staffing hours
Accessible Toilets
Available
Platforms B and C - Available during staffing hours. This toilet is stoma friendly
Baby Changing
Available
Only available when staff present
Waiting Rooms
Available
Heated waiting room on Platform B and C Only available when staff present
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Refreshment Facilities
Available
Coffee shops and Selecta vending machines
Shops
Available
newspapers
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus alighting point in Sandell Street.
Information to plan your onward journey is available in a printable format here