Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
London Waterloo East (WAE)
London Waterloo East station, Sandell Street, London, SE1 8NH
Station Information
Ticket Office
Opening Hours
Yes
Assistance/Help available from station staff from First to Last trains.
London Fare Zone
Zone 1
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
On overbridge from Waterloo Main station
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard notes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
Yes
Customer Help Points
Yes
On platforms and overbridge
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
On overbridge from Waterloo Main station
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platforms B and C - Available during staffing hours
Waiting rooms
Yes
Heated waiting room on Platform B and C Only available when staff present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
On platforms and overbridge
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.
Toilets
Yes
Platform B and C - Available during staffing hours
Accessible Toilets
Yes
Platforms B and C - Available during staffing hours
Baby Changing
Yes
Only available when staff present
Waiting Rooms
Yes
Heated waiting room on Platform B and C Only available when staff present
Seating Area
Yes
Refreshment Facilities
Yes
Coffee shops and Selecta vending machines
Shops
Yes
newspapers
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus alighting point in Sandell Street.
Information to plan your onward journey is available in a printable format here
