London Waterloo East station, Sandell Street, London, SE1 8NH
Yes
Assistance/Help available from station staff from First to Last trains.
Zone 1
Yes
Yes
On overbridge from Waterloo Main station
Yes
No
Yes
No
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
Yes
On platforms and overbridge
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Yes
Yes
On overbridge from Waterloo Main station
Yes
Yes
Yes
Platforms B and C - Available during staffing hours
Yes
Heated waiting room on Platform B and C Only available when staff present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
No
Yes
Yes
On platforms and overbridge
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.
Yes
Platform B and C - Available during staffing hours
Yes
Platforms B and C - Available during staffing hours
Yes
Only available when staff present
Yes
Heated waiting room on Platform B and C Only available when staff present
Yes
Yes
Coffee shops and Selecta vending machines
Yes
newspapers
Yes
Yes
Public telephones are not wheelchair accessible
0 spaces
No
No
There are no cycle hire facilities at this station
Bus alighting point in Sandell Street.
Information to plan your onward journey is available in a printable format here
