London Waterloo (WAT)
Managed by Network Rail
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
-
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note Located on the concourse -
Tourist information office
-
Shops
Shops A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
London Waterloo
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- No
- Storage location
-
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
- Storage spaces
- 573
-
Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
- Storage CCTV
- Yes
- PlusBike (cycle hire)
-
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
- Car Park
- Station Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 165 2030
- Email address
- [email protected]
- Note
-
Station Approach.
For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 27 with 2 accessible spaces available
- Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk)
- Taxi
-
Taxis are available from the taxi rank on Cab Road / Station Approach
- Accessible taxis
-
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- Impaired mobility set down / pick up points available
- Yes
-
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
- Metro
-
Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.
Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Sunday 24 Hours a Day
Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
-
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
- Lost Property
- Yes
- South Western Railway
-
Monday - Friday 07:30 - 19:00
- View South Western Railway Lost Property page
- 0207 401 7861
- Situated in Lower Road. Take the escalators or lift opposite platforms 4 and 5 (exit 2) to the lower level, turn right and turn right again.
- Customer Services
-
Monday-Saturday 07:00-22:15
Sunday 09:00-20:45
Station Reception
- Ticket gates
- Yes
-
- There are ticket gates to all platforms.
- All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Located on concourse
- Post box
- Yes
- Located on the concourse
- Public Wi-Fi
- Yes
-
Free public Wi-Fi is available at the station
- Refreshment facilities
- Yes
-
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
- Shops
- Yes
- Type of shops available
-
A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
- Toilets
- Yes
- Toilets Location
-
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Waiting Rooms
- No
Accessibility and mobility access
- Staff help available
- Yes
-
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05 - Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
- Wheelchairs available
- Yes
Find another station
You are here:
- Home
- Stations & On Train
- London Waterloo
