London Waterloo (WAT)
Managed by Network Rail
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
Note Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available) -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.
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Pay phone
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Internet
Public Wi-Fi Yes -
Post box
Note Located on the concourse -
Tourist information office
Tourist information office -
Shops
Shops Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth
London Waterloo
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- No
- Storage location
- Cycle storage is now located opposite the main entrance on Cab Road.
- Storage spaces
- 573
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- There are Barclays hire cycles available near this station. See https://www.tfl.gov.uk/barclayscyclehire for further details.
- Car Park
- Station Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 165 2030
- Email address
- [email protected]
- Note
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Station Approach.
For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 27 with 2 accessible spaces available
- Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
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Buses depart from several points around the station.
All Transport for London Buses are accessible with step free access and have a dedicated mobility space.
More information can be found here
- Taxi
- Taxis are available from the taxi rank on Cob Road / Station Approach
- Accessible taxis
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Accessible taxis are available from the taxi rank on Cob Road / Station Approach
- Impaired mobility set down / pick up points available
- Yes
- It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Sunday 24 Hours a Day
Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
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Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- Yes
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Customer help points
- Yes
-
Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
- Lost Property
- Yes
- South Western Railway
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Monday - Friday 07:30 - 19:00
- View South Western Railway Lost Property page
- 0207 401 7861
- Situated in Lower Road. Take the escalators or lift opposite platforms 4 and 5 (exit 2) to the lower level, turn right and turn right again.
- Customer Services
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Monday-Saturday 07:00-22:15
Sunday 09:00-20:45
Station Reception
- Ticket gates
- Yes
- Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Located on concourse
- Bureau de Change
- Yes
- Post box
- Yes
- Located on the concourse
- Public Wi-Fi
- Yes
- http://www.btwifi.com/find/
- Refreshment facilities
- Yes
- Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
- Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth
- Toilets
- Yes
- Toilets Location
-
Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19)
- Tourist Information Office
- Yes
- Tourist Information Office location
- Waiting Rooms
- No
Accessibility and mobility access
- Staff help available
- Yes
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Staff help is available from the station reception on Cab Road.
Disability assistance can be arranged by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05 - Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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There is level access from all platforms to the main concourse.
There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
- Wheelchairs available
- Yes
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