Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
London Waterloo (WAT)
London Waterloo station, Station Approach, London, Greater London., SE1 8SW
Due to a power supply issue, Platforms 20-24 currently have limited customer information screens. The lifts between Platforms 20-24 and the London Underground are also reduced.
There are no toilets currently available inside London Waterloo station, the toilets outside the station (near Platform 3) can be used.
London Waterloo station is not open 24 hours, the station is closed overnight with no waiting facilities available.
From late February 2023 for approximately 6 months the toilets at London Waterloo are being fully refurbished. As a result, some bicycle storage has been moved onto platform 11 and 12, towards the far end of the platform. Alternative toilets can be found in The Sidings shopping area and on Cab Road.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:30 - 23:15
- Opening Hours Saturday: 05:30 - 23:15
- Opening Hours Sunday: 06:30 - 22:30
Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
London Fare Zone
Zone 1
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Height adjusted ticket office counter
Yes
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:30 - 01:05
- Information Services Opening Times Saturday: 04:30 - 01:50
- Information Services Opening Times Sunday: 05:30 - 01:05
Please be aware that the station is closed to the public overnight with no waiting facilities available.
Staff Help Available
Yes
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05
Customer Help Points
Yes
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Customer Services Notes
Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Station Reception
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Ticket barriers and gates
Yes
There are ticket gates to all platforms.
All platforms can be accessed by wide ticket gates.
Accessible ticket machines
Yes
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Height adjusted ticket office counter
Yes
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Waiting rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
Impaired mobility set down/pick-up point
Yes
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Accessible spaces
2 spaces
Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05
Customer Help Points and Meeting Point
Yes
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Accessible Toilets
Yes
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Baby Changing
Yes
Waiting Rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating Area
No
Operator
APCOA Parking (UK) Limited
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
27 spaces
Accessible spaces
2 spaces
Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Car park CCTV
No
ATM
Yes
Located on concourse
Refreshment Facilities
Yes
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
Station concourse
Shops
Yes
A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Pay Phones
No
Public Wi-Fi
Yes
Free public Wi-Fi is available at the station
Post Boxes
Yes
Located on the concourse
Bicycle Storage
Spaces
573 spaces
Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
Type of Storage
Stands & Racks
Location
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
More Information
Transport Links
Taxis are available from the taxi rank on Cab Road / Station Approach
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.
Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)