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London Waterloo (WAT)

London Waterloo station, Station Approach, London, Greater London., SE1 8SW

London Waterloo Station is currently getting it’s toilets refurbished. With an expected completion in summer 2024. During this time there are alternative toilet facilities available on cab road opposite exit 3, or in the Sidings shopping centre.

Some bicycle storage has been moved onto platforms 9/10, and 11/12, towards the far end of the platforms.

London Waterloo station is not open 24 hours, opening hours are detailed below, the station is closed overnight with no waiting facilities available.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:30 - 23:15
  • Opening Hours Saturday: 05:30 - 23:15
  • Opening Hours Sunday: 06:30 - 22:30

Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Height adjusted ticket office counter

Yes

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 04:30 - 01:05
  • Information Services Opening Times Saturday: 04:30 - 01:50
  • Information Services Opening Times Sunday: 05:30 - 01:05

Please be aware that the station is closed to the public overnight with no waiting facilities available.

Staff Help Available

Yes

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05

Customer Help Points

Yes

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Customer Services Notes

Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 

Station Reception

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

There is step free access from the main concourse to all platforms, shops and facilities.

Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

Ticket barriers and gates

Yes

  • There are ticket gates to all platforms.

  • All platforms can be accessed by wide ticket gates.

Accessible ticket machines

Yes

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Height adjusted ticket office counter

Yes

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Waiting rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available from the taxi rank on Cab Road / Station Approach

Impaired mobility set down/pick-up point

Yes

Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Accessible spaces

2 spaces

Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available

Yes

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05

Customer Help Points and Meeting Point

Yes

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Accessible Toilets

Yes

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Baby Changing

Yes

Waiting Rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

27 spaces

Accessible spaces

2 spaces

Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Car park CCTV

No

ATM

Yes

Located on concourse

Refreshment Facilities

Yes

A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

Station concourse

Shops

Yes

A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.

Pay Phones

No

Public Wi-Fi

Yes

Free public Wi-Fi is available at the station

Post Boxes

Yes

Located on the concourse

Bicycle Storage

Spaces

573 spaces

Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.

Type of Storage

Stands & Racks

Location

Cycle storage is located outside exit 3 on Station Approach / Cab Road.

Also available:

  • on platforms 9 and 10

  • on platforms 11 and 12

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)

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