Last updated:Today at 10:59
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Last updated:Today at 06:51
Train companies affected:National Rail
West Croydon (WCY)
West Croydon station, London Road, Croydon, Greater London, CR0 2TA
Step free access is unavailable between island platforms 1 and 3 and the station exit / entrance at West Croydon station.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:25 - 20:15
- Opening Hours,Saturday: 06:25 - 20:15
- Opening Hours,Sunday: 08:10 - 17:45
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 01:06
- Information Services Opening Times,Saturday: 05:15 - 01:25
- Information Services Opening Times,Sunday: 06:30 - 00:40
Customer service staff are available from start until end of service, 7 days a week
Staff Help Available
Available
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Help points on platforms 3 and 4. Customer assistance office on platform 1.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Tourist Information
Unavailable
Croydon Visitor Centre is alongside East Croydon station (10 minutes walk or Tramlink)
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
B2 station category. Step free access available for platform 1 and 3 using the London Road car park entrance . This side gate is kept locked but has help buttons to request use.
Step-free access via separate entrance to platform 4 (to Sutton).
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Closed until further notice
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
Available
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Help points on platforms 3 and 4. Customer assistance office on platform 1.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Closed until further notice
Seating Area
Available
ATM
Unavailable
Located on concourse Located by the ticket office
Refreshment Facilities
Available
Coffee shop
Shops
Available
News agent High street shops
Public Telephones
No
Post Boxes
Unavailable
Post Office located nearby
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
Platform 4
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus Stop B5 in Station Road
Due to ongoing works, the stops for Rail Replacement bus services at West Croydon bus station are subject to regular change. Please check with local staff if intending to use this service.
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
London Trams (formerly Tramlink) services to Elmers End, Beckenham Junction and New Addington via East Croydon
