Last updated:Today at 22:26
Train companies affected:Southern, Thameslink
West Croydon (WCY)
West Croydon station, London Road, Croydon, Greater London, CR0 2TA
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:25 - 20:15
- Opening Hours Saturday: 06:25 - 20:15
- Opening Hours Sunday: 08:10 - 17:45
London Fare Zone
Zone 5
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Office
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 01:06
- Information Services Opening Times Saturday: 05:15 - 01:25
- Information Services Opening Times Sunday: 06:30 - 00:40
Customer service staff are available from start until end of service, 7 days a week
Staff Help Available
Yes
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Help points on platforms 3 and 4. Customer assistance office on platform 1.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Tourist Information
No
Croydon Visitor Centre is alongside East Croydon station (10 minutes walk or Tramlink)
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
B2 station category. Step free access available for platform 1 and 3 using the London Road car park entrance . This side gate is kept locked but has help buttons to request use.
Step-free access via separate entrance to platform 4 (to Sutton).
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Closed until further notice
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points and Meeting Point
Yes
Help points on platforms 3 and 4. Customer assistance office on platform 1.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Seating Area
Yes
ATM
No
Located on concourse Located by the ticket office
Refreshment Facilities
Yes
Coffee shop
Shops
Yes
News agent High street shops
Pay Phones
No
Post Boxes
No
Post Office located nearby
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
Platform 4
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus Stop B5 in Station Road
Due to ongoing works, the stops for Rail Replacement bus services at West Croydon bus station are subject to regular change. Please check with local staff if intending to use this service.
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
London Trams (formerly Tramlink) services to Elmers End, Beckenham Junction and New Addington via East Croydon
