Last updated:Today at 22:26
Train companies affected:London Overground
West Drayton (WDT)
West Drayton station, Station Approach, West Drayton, Greater London, UB7 9DY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 19:40
- Opening Hours,Saturday: 06:30 - 19:40
- Opening Hours,Sunday: 08:10 - 15:30
Location
Station Entrance
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible ticket machines are located in the ticket hall on Station Approach.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Nearby shop sells Oyster cards.
Oyster cards can be purchased from the Ticket Vending Machine.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Travelling with Contactless is available.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A.
This station has step free access to all platforms.
Staff ramp assistance is always available.
Accessible seating is available on platforms 3&4
Wheelchairs are available from first to last train.
Ticket barriers and gates
Available
West Drayton has a Secure Station accreditation
Accessible ticket machines
Available
Accessible ticket machines are located in the ticket hall on Station Approach.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
An accessible toilet is located on Platform 4. This toilet is operated with a radar key.
Waiting rooms
Available
An accessible, heated waiting room is located on Platform 3 & 4.
Seating area
Available
Waiting rooms located on platform 3 & 4
Waiting Shelters located on platform 4
Multiple uncovered seats available on across platform 3 & 4
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
2 spaces
Accessible car park equipment
No
Staff Help
Staff help available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Point location
There are Help Points
Toilets
Available
Both Male & Female Toilets located on Platform 4
Accessible Toilet also located on Platform 4, Radar Key required to access.
Accessible Toilets
Available
An accessible toilet is located on Platform 4. This toilet is operated with a radar key.
Baby Changing
Unavailable
Waiting Rooms
Available
An accessible, heated waiting room is located on Platform 3 & 4.
Seating Area
Available
Waiting rooms located on platform 3 & 4
Waiting Shelters located on platform 4
Multiple uncovered seats available on across platform 3 & 4
Operator
Saba Park Services UK Ltd
Spaces
10 spaces
Accessible spaces
2 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
24 spaces
Type of Storage
Stands
Location
Outside the main station approach entrance
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop E outside station entrance (both directions)
Transport for London Buses operate from outside the station.
Information to plan your onward journey click Here
Links to Heathrow Airport - Via Elizabeth Line, Change at Hayes & Harlington, for Heathrow Services.
Alternatively, you can take local buses 350 & U3 from Ferrers Avenue, Stop H.
