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Last updated:Today at 10:45
Train companies affected:South Western Railway
Last updated:Today at 04:05
Train companies affected:National Rail

West Drayton (WDT)

West Drayton station, Station Approach, West Drayton, Greater London, UB7 9DY

The lifts are out of order between the concourse and the footbridge at West Drayton station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 19:40
  • Opening Hours Saturday: 06:30 - 19:40
  • Opening Hours Sunday: 08:10 - 15:30
Location

Station Entrance

London Fare Zone

Zone 6

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Office
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Accessible ticket machines are located in the ticket hall on Station Approach.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes
  • Nearby shop sells Oyster cards.

  • Oyster cards can be purchased from the Ticket Vending Machine.

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Smartcard notes

Travelling with Contactless is available.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

Staff are available to assist from the first to last train.

Customer Help Points

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Customer Services Notes

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Accessibility Category A.

  • This station has step free access to all platforms.

  • Staff ramp assistance is always available.

  • Accessible seating is available on platforms 3&4

  • Wheelchairs are available from first to last train.

Ticket barriers and gates

Yes

West Drayton has a Secure Station accreditation

Accessible ticket machines

Yes

Accessible ticket machines are located in the ticket hall on Station Approach.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

An accessible toilet is located on Platform 4. This toilet is operated with a radar key.

Waiting rooms

Yes

An accessible, heated waiting room is located on Platform 3 & 4.

Seating area

No

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Due to station improvement works the car park is currently closed.

Accessible car park equipment

No

Staff Help

Staff help available

Yes

Staff are available to assist from the first to last train.

Customer Help Points and Meeting Point

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

.

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Toilets

Yes

  • Both Male & Female Toilets located on Platform 4

  • Accessible Toilet also located on Platform 4, Radar Key required to access.

Accessible Toilets

Yes

An accessible toilet is located on Platform 4. This toilet is operated with a radar key.

Baby Changing

No

Waiting Rooms

Yes

An accessible, heated waiting room is located on Platform 3 & 4.

Seating Area

No

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Refreshment Facilities

No

Bicycle Storage

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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