Last updated:Today at 17:11
Train companies affected:Hull Trains, Northern, TransPennine Express
West Hampstead (WHD)
West Hampstead station, West End Lane, West Hampstead, London, NW6 2LJ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:00 - 11:00, 16:00 - 18:45
- Opening Hours,Saturday: 10:00 - 14:15
- Opening Hours,Sunday: 11:15 - 14:45
This ticket office will be open at these revised hours until further notice due to the coronavirus pandemic.
Location
Next door to the new station entrance (in the old station building)
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:50 - 01:01
- Information Services Opening Times,Saturday: 05:50 - 01:03
- Information Services Opening Times,Sunday: 08:55 - 23:51
Customer service staff are available from start until end of service, 7 days a week
Staff Help Available
- Staff Help Available,Monday to Friday: Unavailable
- Staff Help Available,Saturday: Unavailable
- Staff Help Available,Sunday: Unavailable
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Available
There is a heated waiting room on the Westbound platform 1, and under cover seating on both platforms
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
contact taxi operator directly
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: Unavailable
- Staff help available,Saturday: Unavailable
- Staff help available,Sunday: Unavailable
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
There are Help Points
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
There is a heated waiting room on the Westbound platform 1, and under cover seating on both platforms
Refreshment Facilities
Unavailable
Shops
Available
High street shops
Public Telephones
No
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop C in Broadhurst Gardens for eastbound services to Camden Road
Use Bus stop A in West End Lane for westbound services to Richmond
Information to plan your onward journey is available in a printable format here
West Hampstead London Underground station (Jubilee line) is approximately 1 minutes' walk away.
West Hampstead Thameslink station (National Rail) is approximately 2 minutes' walk away
West Hampstead Thameslink Station provides direct services to London Gatwick and London Luton airports.
