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West Hampstead (WHD)

West Hampstead station, West End Lane, West Hampstead, London, NW6 2LJ

The lifts are out of order between Platform 2 and concourse / exit at West Hampstead station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:00 - 11:00, 16:00 - 18:45
  • Opening Hours Saturday: 10:00 - 14:15
  • Opening Hours Sunday: 11:15 - 14:45

This ticket office will be open at these revised hours until further notice due to the coronavirus pandemic.

Location

Next door to the new station entrance (in the old station building)

London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Office
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:50 - 01:01
  • Information Services Opening Times Saturday: 05:50 - 01:03
  • Information Services Opening Times Sunday: 08:55 - 23:51

Customer service staff are available from start until end of service, 7 days a week

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

Customer service staff are available from start until end of service, 7 days a week

Customer Help Points

Yes

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

There is a heated waiting room on the Westbound platform 1, and under cover seating on both platforms

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

contact taxi operator directly

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No

Customer service staff are available from start until end of service, 7 days a week

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

There is a heated waiting room on the Westbound platform 1, and under cover seating on both platforms

Refreshment Facilities

No

Shops

Yes

High street shops

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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