West Hampstead (WHD)

Managed by London Overground 

 
West Hampstead station
West End Lane
West Hampstead
London
NW6 2LJ
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes

  • Post box

  • Tourist information office

  • Shops

    Shops High street shops
 
 

West Hampstead

Stations made easy

Route planning around the station including maps and platforms

Show [WHD] route

 

Station Message: Alert!

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station 

Getting to and from the station

 
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

contact taxi operator directly

Impaired mobility set down / pick up points available
No
Metro

West Hampstead London Underground station (Jubilee line) is approximately 1 minutes' walk away.

West Hampstead Thameslink station (National Rail) is approximately 2 minutes' walk away

Airport

West Hampstead Thameslink Station provides direct services to London Gatwick and London Luton airports.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 11:00
16:00 - 18:45
Saturday 10:00 - 14:15
Sunday 11:15 - 14:45

This ticket office will be open at these revised hours until further notice due to the coronavirus pandemic.

Location

Next door to the new station entrance (in the old station building)

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
Penalty fares
Penalty fares apply for London Overground 
London fare zone
Zone 2

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:50 - 01:01
Saturday 05:50 - 01:03
Sunday 08:55 - 23:51

Customer service staff are available from start until end of service, 7 days a week

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Use Bus stop C in Broadhurst Gardens for eastbound services to Camden Road

Use Bus stop A in West End Lane for westbound services to Richmond

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes

Find WiFi Hotspots around West Hampstead station

Shops
Yes
Type of shops available
High street shops
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes
Customer service staff are available from start until end of service, 7 days a week
Staff help available opening times
Monday - Friday Closed
Saturday Closed
Sunday Closed
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Wheelchairs available
Yes

Station Map

 
Station plan

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