West Hampstead (WHD)
Managed by London Overground
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops High street shops
West Hampstead
Getting to and from the station
- Car Park
No- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
contact taxi operator directly
- Impaired mobility set down / pick up points available
- No
- Metro
-
West Hampstead London Underground station (Jubilee line) is approximately 1 minutes' walk away.
West Hampstead Thameslink station (National Rail) is approximately 2 minutes' walk away
- Airport
-
West Hampstead Thameslink Station provides direct services to London Gatwick and London Luton airports.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 07:00 - 11:00
16:00 - 18:45
Saturday 10:00 - 14:15
Sunday 11:15 - 14:45
This ticket office will be open at these revised hours until further notice due to the coronavirus pandemic.
- Location
-
Next door to the new station entrance (in the old station building)
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for London Overground
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:50 - 01:01
Saturday 05:50 - 01:03
Sunday 08:55 - 23:51
Customer service staff are available from start until end of service, 7 days a week
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Use Bus stop C in Broadhurst Gardens for eastbound services to Camden Road
Use Bus stop A in West End Lane for westbound services to Richmond
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Shops
- Yes
- Type of shops available
- High street shops
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Helpline opening hours
- Staff help available
- Yes
- Customer service staff are available from start until end of service, 7 days a week
- Staff help available opening times
-
Monday - Friday Closed
Saturday Closed
Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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