West Hampstead Thameslink (WHP)
Managed by Thameslink
Station facilities
-
Station seating facilities
Station seating facilities 1 x platform 1 open 24 hours. Platform 2/3 & 4 - open shelters -
Trolleys
-
Refreshments
Note Coffee shop, Platform 1 -
ATM machine
ATM machine ATM located in station entrance -
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
West Hampstead Thameslink
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Top of stairs by Platform 1
- Storage spaces
- 42
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- NO
- Impaired mobility set down / pick up points available
- Yes
- At the entrance on Iverson Road.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 19:30
Saturday 06:45 - 20:00
Sunday 07:40 - 17:15
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- Yes
- Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Thameslink
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- Yes
- ATM located in station entrance
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
- Coffee shop, Platform 1
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- 1 x platform 1 open 24 hours. Platform 2/3 & 4 - open shelters
- Waiting rooms opening hours
-
Waiting Rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category A station: This station has step-free level access to the platform. Assistance Meeting Point is the main station entrance next to the bike rack and ticket machines.
- Wheelchairs available
- Yes
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