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West Hampstead Thameslink (WHP)

West Hampstead Thameslink station, Iverson Road, West Hampstead, Greater London, NW6 2RB

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:15 - 19:30
  • Opening Hours,Saturday: 06:45 - 20:00
  • Opening Hours,Sunday: 07:40 - 17:15
London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday: Available

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Customer Help Points

Yes

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station: This station has step-free access to all platforms.

Assistance Meeting Point is the main entrance of the station next to bike rack and ticket machines

Ticket barriers and gates

Available

Accessible ticket machines

Available

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Available

A staff-operated ramp is required for step-free access between train and platform at this station.

Accessible Toilets

Available

Waiting rooms

Available

Waiting areas may only be available during staffed hours at some locations.

There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

At the entrance on Iverson Road.

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available
Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: Available

The assisted helpline is not available on Christmas Day.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

Accessible Toilets

Available

Baby Changing

Unavailable

Waiting Rooms

Available

Waiting areas may only be available during staffed hours at some locations.

There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4.

Seating Area

Available

ATM

Available

ATM located in station entrance

Refreshment Facilities

Available

Public Telephones

No

Bicycle Storage

Spaces

42 spaces

Type of Storage

Stands

Location

Top of stairs by Platform 1

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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